Theresa Manhoff

VP Customer Experience at The Harvard State Bank
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Contact Information
us****@****om
(386) 825-5501
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Meredith Jolly

Theresa personifies that unique quality of being able to appreciate the big picture while being able to execute at the field level. She requires excellence in her own work and creates a desire for people to provide the same level of excellence in working with her. Her intellect, wit and professionalism make her a valued business partner.

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Credentials

  • Executive Presence on Video Conference Calls
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Media Training Essentials
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Speaking Confidently and Effectively
    LinkedIn
    Sep, 2022
    - Nov, 2024

Experience

  • The Harvard State Bank
    • United States
    • Banking
    • 1 - 100 Employee
    • VP Customer Experience
      • Oct 2022 - Present

      Leading both Retail and Deposit Operations into one incredibly cohesive team. Leading both Retail and Deposit Operations into one incredibly cohesive team.

  • Liberty Bank for Savings
    • United States
    • Banking
    • 1 - 100 Employee
    • VP Retail Operations
      • Jun 2016 - Oct 2022

      In 1898 members of a neighborhood church on Chicago’s Northside banded together to finance home purchases for each other. They formed a building and loan association which later became known as Liberty Bank for Savings. Each month members contributed money and made home loans to one association member at a time. Many banks claim to provide excellent customer service but our forefathers chose a legal framework to ensure that customer service – not profits -- always came first. You can expect the same one-on-one personal attention that our customers have always enjoyed. When you ask which checking or mortgage program is best for you, you’ll get an honest answer, not one influenced by profitability or financial incentives.

  • American Chartered Bank is now MB Financial
    • United States
    • Banking
    • 1 - 100 Employee
    • VP, Branch Operations
      • Jan 2006 - Jun 2016

      American Chartered Bank has been locally owned and operated since 1987. We are a full-service commercial and retail bank, serving privately owned small- and medium-sized businesses and individual customers throughout the Chicagoland area. American Chartered Bank is distinguished by its focus on business owners, providing innovative products and services with exceptional customer service. Our success is founded on principles of accessibility, flexibility and responsiveness at every level of the organization. Whether serving private businesses or individual customers, American Chartered Bank stands ready to address your banking needs in a fashion that is timely, cost-effective and adds value. Our standard of excellence is second to none.

  • Harris Bank
    • Retail Training Specialist
      • 1991 - 2000

      Focused primarily on large-scale project management for retail conversion training for over 100 branches. Conducted needs-assessment analysis, instructional design, and managed over 20 facilitators in various specialy classes on both deposit and loan applications. Focused primarily on large-scale project management for retail conversion training for over 100 branches. Conducted needs-assessment analysis, instructional design, and managed over 20 facilitators in various specialy classes on both deposit and loan applications.

Education

  • Michigan State University
    BA, Business
    1987 - 1990
  • Driscoll Catholic HS
  • Driscoll Catholic HS

Community

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