Theresa Leong
Claims Executive (WICA) at Income- Claim this Profile
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English -
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Topline Score
Bio
LinkedIn User
It was an absolute pleasure working with Theresa during her tenure in AXA. Theresa lights up any room she’s in, bringing with her so much cheer and positivity always. Personally, on multiple occasions, I’ve admired her calm disposition in the face of stress and how effectively she manages situations. As a professional, Theresa is diligent, a great team player and valuable contributor. I wish her all the best and hope to work with her again!
LinkedIn User
It was an absolute pleasure working with Theresa during her tenure in AXA. Theresa lights up any room she’s in, bringing with her so much cheer and positivity always. Personally, on multiple occasions, I’ve admired her calm disposition in the face of stress and how effectively she manages situations. As a professional, Theresa is diligent, a great team player and valuable contributor. I wish her all the best and hope to work with her again!
LinkedIn User
It was an absolute pleasure working with Theresa during her tenure in AXA. Theresa lights up any room she’s in, bringing with her so much cheer and positivity always. Personally, on multiple occasions, I’ve admired her calm disposition in the face of stress and how effectively she manages situations. As a professional, Theresa is diligent, a great team player and valuable contributor. I wish her all the best and hope to work with her again!
LinkedIn User
It was an absolute pleasure working with Theresa during her tenure in AXA. Theresa lights up any room she’s in, bringing with her so much cheer and positivity always. Personally, on multiple occasions, I’ve admired her calm disposition in the face of stress and how effectively she manages situations. As a professional, Theresa is diligent, a great team player and valuable contributor. I wish her all the best and hope to work with her again!
Credentials
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Basic Insurance Concepts And Principles (BCP)
Singapore College of Insurance Ltd -
Commercial General Insurance (ComGI)
Singapore College of Insurance Ltd -
Health Insurance (HI)
Singapore College of Insurance Ltd -
Personal General Insurance (PGI)
Singapore College of Insurance Ltd
Experience
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Income Insurance Limited
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Singapore
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Insurance
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700 & Above Employee
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Claims Executive (WICA)
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Jun 2021 - Present
- Assess, negotiate & settle Work Injury Compensation Claims (WICA) in accordance with the terms and conditions of the Policy and within given authority limits prescribed service standards - Liaise with & attend to queries from internal & external stakeholders (Insured/ Intermediaries/ Lawyers/Loss Adjusters /Investigators) - Conduct monthly and ad-hoc claims review - Pursue recovery action for claims that have recovery potential - Generate monthly / ad-hoc claims reports - Participate in any other ad-hoc projects or duties as assigned Show less
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EQ Insurance Pte Ltd
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Singapore
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Claims Executive (A&H)
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Nov 2018 - May 2021
- Liaise with Insured/ Intermediaries/ Lawyers/Loss Adjusters /Investigators to facilitate claims assessment (A&H) as well as close monitoring and follow through of claims - Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost-effective claim outcomes within authorised amounts or specific file authority to produce appropriate outcomes - Conduct regular file reviews - Provide the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to produce the best claim outcomes - Claims handled : A&H, Travel, Maid, FWMI, GHS, EB Show less
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AXA
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France
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Insurance
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700 & Above Employee
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Distributor Care Specialist (Life)
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Jul 2017 - Nov 2018
- Handle Calls & Email Enquiries from Distribution Partners and any parties (E.g:CS/BDM/Agents) - Service distributors professionally with the objective of exceeding expectations with the service provided - Resolve distributor problems, proactively and reactively, based on ability to identify and interpret service issues properly - Multi-tasking with Distributor Care and Operations - Ensure that the 2nd level tasks are tracked and managed in accordance with the SLAs set. - Providing Feedback to Life Operations Team - Collate & build Knowledge Management of Operations - Provide feedback on Operations areas to improve from data / information gained by Distributor Care via Quality Committee - Be involved in projects and UAT on customer related topics from time to time - Assist Manager in generating of weekly pipeline report - Mentoring newly-joined colleagues - Workly closely with Product and Marketing, Distrbution Supports, Finance, Acturial and IT to expedite in resolving issues daily. - Other responsibilities and assignment delegated by the Manager/HOD Show less
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DirectAsia Insurance
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Singapore
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Insurance
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1 - 100 Employee
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Customer Care Executive (Motor & Travel)
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Nov 2015 - Jun 2017
- Policy processing for new business and renewals - Policy maintenance for existing policies - Quotation for new policies - Handle late payments and payment failures - Assist in Claim enquiries - Work closely with Underwriting department for escalations - Handle enquiries and feedback received via emails in a prompt and professional manner - Maintain service standards to customers by ensuring the timely turnaround and accuracy of policy documentation - Assist assistant manager in weekly call reports - Involved in system upgrade exercises - Mentoring newly-joined colleagues Show less
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Aon
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United Kingdom
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Financial Services
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700 & Above Employee
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Claims Executive (Employee Benefits)
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Jun 2014 - Apr 2015
- Accurate and prompt processing of Flex/TPA claims in accordance with the Flex/TPA plan rules and within stipulated timeline stated in the service level agreement (SLA) or agreed with each client if there is no SLA. - Handle phone/web chat and email enquiries within stipulated turnaround time agreed - Generate payroll/giro reports related to Flex/TPA claims - Back up to other Claims Executive when assigned by Sub Team Lead - Handle Helpdesks where required - Assume duties assigned from time to time by reporting manager Show less
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Education
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2012 - 2013
RMIT University
Bachelor of Business Management, Business Administration and Management
Community
