Experience

Anthem

• United States
• Insurance
• 700 & Above Employee

• Manager of Workforce Management

  • Jan 2021 - Present

  I have a team of 5 associates that supports the Grievance and Appeals teams for commercial business. I work with my team to ensure we have adequate reports to understand and manage inventory according to our business requirements.

• Senior Workforce Management Analyst

  • Apr 2005 - Jan 2021

  My day to day responsibilities consist of reporting on an enterprise level for staffing and assumption models used by finance, inventory management for claims processed on multiple platforms, and other ad hoc reports as requested.

• Workforce Management Analyst II

  • Apr 2005 - Aug 2014

  Reporting data analysis and trending; forecasting



APAC Customer Services

• Quality Assurance Analyst and Reporting Analyst

  • Jun 2002 - Apr 2005

  I was responsible for monitoring and scoring live and reported calls, calibrated with client partners, and provided quality reports for a campaign. I was responsible for monitoring and scoring live and reported calls, calibrated with client partners, and provided quality reports for a campaign.