Theresa Hunter
Application Support Analyst at Sandlot Solutions- Claim this Profile
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Topline Score
Bio
Credentials
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Cisco Certified Network Associate
CiscoJul, 2015- Oct, 2024 -
Microsoft MTA Network Fundamentals
MicrosoftJul, 2015- Oct, 2024 -
Cisco Certified Entry Network Technician
CiscoJul, 2015- Oct, 2024 -
CompTIA A+
CompTIAJun, 2015- Oct, 2024 -
CompTIA Network +
CompTIAJul, 2015- Oct, 2024 -
CompTIA Security +
CompTIAJul, 2015- Oct, 2024
Experience
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Sandlot Solutions
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United States
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Information Technology and Services
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1 - 100 Employee
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Application Support Analyst
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Jan 2014 - Mar 2015
• Receive emails from internal employees, clients and participants. Create accounts and perform password reset for hospitals, clinics, and doctor offices in Sandlot Connect and other clinical applications. • Create AD accounts for internal employees and clients, set up security groups and managed the full Active directory system. Configure the AD domain for Sandlot and clients. • Supported and monitored over 16 different applications and 4 servers. • Help with desktop issue and configure hardware for internal employees. Restart application pool and restart IIS services on the server. • Create SOP for the new processes in our department. Complete TR’s (Trouble Records) and ticket cases to help client issues in a timely manner. Show less
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Kforce Inc
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Service Desk Analyst
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Jul 2013 - Oct 2013
• Receiving inbound calls from end users related to hardware, software, hospital applications, mobile devices and ipads. • Creating and working (Service Connect) tickets for every call and resolving issue. • Remote access to computers and install software updates and resolve computer-related issues. • Working web tickets and chats between calls • Receiving inbound calls from end users related to hardware, software, hospital applications, mobile devices and ipads. • Creating and working (Service Connect) tickets for every call and resolving issue. • Remote access to computers and install software updates and resolve computer-related issues. • Working web tickets and chats between calls
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AIC
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South Sudan
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Insurance and Employee Benefit Funds
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Helpdesk Analyst
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May 2013 - Jul 2013
• Working on email migration from Lotus Notes to Outlook 2010 for Mohawk Tile Industries Inc. • Receiving inbound calls from end users related to email set up issue for computers, laptops, mobile devices and ipads. • Receiving inbound calls from end users related to hardware, software, networking, and other computer-related technologies. Remote access to computers and install software and updates. • Creating and working (Techpoint) tickets for every call and resolving issue. • Working on email migration from Lotus Notes to Outlook 2010 for Mohawk Tile Industries Inc. • Receiving inbound calls from end users related to email set up issue for computers, laptops, mobile devices and ipads. • Receiving inbound calls from end users related to hardware, software, networking, and other computer-related technologies. Remote access to computers and install software and updates. • Creating and working (Techpoint) tickets for every call and resolving issue.
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The Computer Merchant
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United States
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Staffing and Recruiting
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100 - 200 Employee
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Helpdesk Analyst
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Jan 2013 - Mar 2013
• Working with end users from Hamilton Sundstrand and UTAS. • Receiving inbound calls from end users related to hardware, software, networking, and other computer-related technologies. Creates a help desk incident (Remedy) on all incoming calls and resolve the issue by using both first call resolution and issue resolved. • Configuring and administering network computer systems in a Windows environment. • Perform network troubleshooting to isolate and diagnose common network problems. • Working with end users from Hamilton Sundstrand and UTAS. • Receiving inbound calls from end users related to hardware, software, networking, and other computer-related technologies. Creates a help desk incident (Remedy) on all incoming calls and resolve the issue by using both first call resolution and issue resolved. • Configuring and administering network computer systems in a Windows environment. • Perform network troubleshooting to isolate and diagnose common network problems.
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Sprint Nextel
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United States
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Retail
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Senior Technical Support Analyst / Helpdesk Analyst
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Sep 1998 - Apr 2012
Sprint Multiple Device / Airave / 4G Data • Handle calls from customer and sprint employees that need an advanced exchange replacement phones and data devices shipped out or appointment made at the store. • We handle calls for Airave, involves setting up a unit and troubleshooting the Airave unit. • We work with internet and routers to resolve the customer issue, also DMZ routers, log in to customer routers to resolve issues that persist of IT support and help desk. • We handle all 4G/3G and 4G data devices calls involving setting up and troubleshooting issue. Sprint Help Desk/ Ticket-Cases Support • With Sprint Help Desk Support involving number production, we performed many task such as: Reserving telephone numbers, customer’s serial numbers to their devices, and password resets. • I was the POC & SME (Point of Contact or Subject Matter Expert) for my department to assist other employees who need help with customer issues. • Created account and manage accounts in Active Directory, performed password reset and unlocking accounts. • Worked on the team to convert XP to Window 7 on all computers in the call center. • Setting up printer and work station, networks, perform data mapping and conversion. Show less
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Education
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1991 - 1993
Tarrant County College
Business Management -
2015 -
Computerminds.com
Networking, Securtiy, Hardware
Community
