Patron Services Manager

• Oct 2017 - Present

Circulation Services Department Manager

• Feb 2008 - Oct 2017

Develop, coordinate & plan daily activities & workflows for the highest degree of efficiency. Encourage, inspire & mentor Circulation staff in providing excellence in customer service while covering multiple service points including our Drive-Up window, Information desk and Main desk as well as all incoming phone, email and text inquiries. Interview, hire, train, encourage, review work, inspire, assist, develop, counsel and evaluate all departmental staff. Actively serve as a member of the library’s Management team. Actively participate in and past Chair for Pinnacle Consortia Circulation Users Group.

Head of Circulation Services

• Jul 2000 - Dec 2007

Responsible for coordinating activities of all Circulation personnel (front line staff as well as shelvers). Interview, hire, train and evaluate all department personnel. Responsible for opening and closing of the department and/or library. Personally assist and schedule coverage for all other service areas within the library as needed. Attend training, workshops, webinars to further advance my job skills and knowledge. Serve as part of library's management team. Responsible for coordinating activities of all Circulation personnel (front line staff as well as shelvers). Interview, hire, train and evaluate all department personnel. Responsible for opening and closing of the department and/or library. Personally assist and schedule coverage for all other service areas within the library as needed. Attend training, workshops, webinars to further advance my job skills and knowledge. Serve as part of library's management team.

Circulation Supervisor

• Oct 1989 - Jul 2000

Responsible for coordinating the activities of all part-time library personnel. Review pay sheets for accuracy and report discrepancies. Trained, mentored and evaluated library personnel in their daily activities. Responsible for contacting college students in regards to library account delinquencies. Responsible for compiling and reporting circulation statistics at a time when these tasks were done by hand. Library was in the process of moving to an integrated library system when I left for my next position.