Theresa Hewlett
External Engagement Specialist at The Council for Professional Recognition- Claim this Profile
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Bio
Credentials
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CMA
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Experience
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The Council for Professional Recognition
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United States
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Education Management
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100 - 200 Employee
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External Engagement Specialist
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Jan 2019 - Present
• Searching the Web for Organizations that are interested in participating as Partnerships. • Research Organizations willing to contribute scholarships. • Verbally communicating and excepting a personal agreement with CDA Partnerships.• Demonstrated ability to effectively interface with all levels of employee, management and external organization.• Ability to conduct research and analyze data to shape recommendations and drive decisions. • Demonstrate ability to work independently manage time, organize and accurately prioritize work across multiple projects, be detail-oriented, work within deadlines and understand when urgency is required. • Demonstrated ability to independently lead and complete projects as part of a cross-functional team
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Customer Service Associate
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Jan 2016 - Jan 2019
• Met or exceeded service and quality standards every review period. • Referred unresolved customer grievances to designed departments for further investigation.• Resolved service, pricing and technical problems for customers by asking clear and specific questions.• Handle product and service inquiries and payments • Interact with customers daily, responding to their questions and guiding them to the appropriate service. • Managing incoming calls and customer services inquiries • Generating sales leads that develop into new customers • Identifying and assessing customer needs to
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Program Finance Associate (Accounts Receivable)
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Mar 2001 - Jan 2016
• Daily cash and check deposits • Processed candidates CDA applications • Data Entry, Excel • Reconciliation Bank statements • Financial Statements • Ability to work both as a team member & work independently • Verify the status of the delinquent account and solicit payment on overdue accounts • Prepare monthly receivable statements • Send clients invoices and credit memos with appropriate documentation
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Education
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2010 - 2011
TESST College of Technology-Beltsville
CMA Certified Medical Assistant, Medical/Clinical Assistant
Community
