Experience

ERBESSD-INSTRUMENTS

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Channel Sales Manager

  • May 2021 - Present

  Maintains, and expands relationships with assigned channel partners. Assigned tochannel partners based on geography, channel, or market, and is responsible for achieving sales,profitability, and partner recruitment objectives.Daily Responsibilities: •Proactively recruits new qualifying partners. • Establishes productive, professional relationships with keypersonnel in assigned partner accounts.• Coordinates the involvement of company personnel, includingsupport, service, and management resources, in order tomeet partner performance objectives and partners’expectations.• Meets assigned targets for profitable sales volume andstrategic objectives in assigned partner accounts.• Proactively leads a joint partner planning process thatdevelops mutual performance objectives, financial targets,and critical milestones associated with a productive partnerrelationship.• Proactively assesses, clarifies, and validates partner needs onan ongoing basis.• Sells through partner organizations to end users incoordination with partner sales resources.• Manages potential channel conflict with other firm saleschannels by fostering excellent communication internally andexternally, and through strict adherence to channel rules ofengagement. Superb written and verbal communication skillsStrong time-management skills and multitasking abilityProficient in Microsoft Office, with aptitude to learn new software and systemsExperience managing budgets and expensesExperience developing internal processes and filing systemsComfortable handling confidential information

• Office Administrator /Logistics Specialist

  • Oct 2019 - Apr 2021

  Oversee operations and perform administrative duties to maintain a smooth workflow in an establishment. Manage workflow and productivity to ensure accurate daily billing of all third party payers are processed and submit with supporting documentation. Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy.Supervise members of the administrative staff, equally dividing responsibilities to improve performance.Manage agendas, travel plans and appointments for upper management.Manage emails, letters, packages, phone calls and other forms of correspondence.Support bookkeeping and budgeting procedures for the company.Create and update databases and records for financial information, personnel and other data.Submit reports and prepare proposals and presentations as needed.Assist colleagues whenever there is an opportunity to do so.



Saratoga National Golf Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Event Manager

  • Oct 2019 - Jun 2021

  -Planning event meetings from start to finish according to requirements, target audience and objectives -Come up with suggestions to enhance the event’s success -Prepare schedule and ensure adherence to budgets -Source and negotiate with vendors and suppliers -Direct and lean hired personnel (waiters, captains, housemen etc.) Coordinate all operations -Lead promotional activities for the event -Supervise all staff -Approve all aspects before the day of the event -Ensure event is completed smoothly and step up to resolve any problems that might occur -Analyze the event’s success and prepare reports. Proven experience as a manager Skilled in project management Knowledge of KPIs and marketing techniques for event management Computer savvy; proficient in MS Office Outstanding communication and negotiation ability Excellent organizational skills A knack for problem-solving Customer-service orientation A team player with leadership skills



Gap

• Spain
• Architecture and Planning
• 1 - 100 Employee

• General Manager

  • Sep 2016 - Jan 2020

  -Inspires and motivates others by presenting a compelling vision and direction. -Creates business strategy for the store inclusive of forecasting sales that reflect both store trend and incorporates calculated risks to generate sales growth. -Identifies, creates and manages the execution of store business plan that drives KPI results and that maximize business opportunities. -Creates and oversees implementation of action plans to improve key performance indicators to maximize business opportunities. -Trains and develops team on business acumen to drive business performance. Use store visits to highlight this strength and the stores results. -Drives overall store earnings by driving top line sales while managing controllable contribution. -Leads weekly management meetings that align with and drive the business strategy. Customer Engagement -Exemplifies the expectations of Leader on Duty and consistently models the brand service standard and sub-brand selling behaviors by performing the Leader on Duty role . -Creates and upholds a positive work environment for all employees. -Responsible for employee dispute resolution and escalated customer situations. -Creates and oversees implementation of shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Store manager

  • May 2010 - Jul 2016

  Platinum Performer 2014/2015 Providing leadership that drives the customer experience, overall operational execution and total store results. Driving results by developing executing short term action plans and long-term strategies. Leading company initiative and ensuring maximum productivity , profitability and compliance with company policies and procedures. Fostering a customer-centric culture, where the full energy and activity of the store is focused on delivering highly satisfying customer experiences.

• Category Sales manager

  • May 2010 - Sep 2013

  DOR: Drive business results, Plan drive and execute, Recruit Hire and Staff, Analyze Business Results, Lead changes, Coach and Motivate,Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cashreceipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training sessions to advance from LCM Manager to prepare for Store Manager .Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans . Addressed and corrected sales staff communication issues in a tactful and effective manner. .Worked closely with the district manager to formulate and build the store brand.