Experience

DHL Express Ireland

• Ireland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Dispatcher

  • Sep 2021 - Present

  Dispatch Administrator Dispatch Administrator



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Agent

  • Jun 2019 - Sep 2021

  Temping Temping



Dixon Transportation

• United States
• Truck Transportation
• 1 - 100 Employee

• Admin EU Imports

  • Feb 2019 - Apr 2019



Ace Express Freight

• Ireland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2018 - Aug 2018



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Mar 2015 - May 2018



Independant Cargo Express

• Receptionist / CS

  • Sep 2014 - Dec 2014



Knights of Old 1865-2023

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Transport Admin customer service

  • Apr 2011 - Feb 2014

  o Check manifests of groupage trailers that left night beforeo Book in Groupage Dub x UKo Book Groupage UK x Dubo Assist Customers with bookings and Deliverieso Arrange specials for urgent deliverieso Give price quoteso Input prices of freight going to UK o Stock checks in w/hse o Check manifests of groupage trailers that left night beforeo Book in Groupage Dub x UKo Book Groupage UK x Dubo Assist Customers with bookings and Deliverieso Arrange specials for urgent deliverieso Give price quoteso Input prices of freight going to UK o Stock checks in w/hse



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Team Leader

  • Dec 2001 - Aug 2009

  • Contacting customers from email complaints, resolving complaint and crediting where applicable through written and verbal correspondents. • Mapping activities from the previous night flights from emails ,operations notesand the in house tracking system – GEMA.• Responsible for supporting and motivating the team of 6 - 10• Managing the work flows of the team members.• Daily managing of KPIs and staff productivity targets.• Adapt to new systems and cross train agents on the same.• Processing urgent parcels for customers such as Expeditors, DSS and Computer Equip.• Deal with other countries and custom papers to affect delivery.• Fire warden.• Analysing problems and providing solutions which could require arranging special deliveries• Responsible for appraisal of team and evaluation and review of team objectives regularly.• Develop and maintain standards of excellence in the Customer Services Department.• Ensured that KPIs are set and monitored such as handling complaints through to resolution within 24 hrs and queries within 3 days



Kerry

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• Customer Service/Reception

  • May 1998 - Dec 2001

  • First point of contact for customers.• Data entry.• Handling complaints through to resolution.• Developing strong customer relationship.• Dealing with customer queries. • Supporting sales manager.• Logistics - Arranging transport for deliveries.• Liaising with national and international shipping companies.• Diary Management for senior management including travel arrangements (flights, hotels etc • First point of contact for customers.• Data entry.• Handling complaints through to resolution.• Developing strong customer relationship.• Dealing with customer queries. • Supporting sales manager.• Logistics - Arranging transport for deliveries.• Liaising with national and international shipping companies.• Diary Management for senior management including travel arrangements (flights, hotels etc