Theresa DeSalvo
Delivery Enablement Manager - Program management at CoverMyMeds- Claim this Profile
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Bio
Mark M.
As a Project Manager, Theresa has always impressed me with her interpersonal and organizational skills. She has an instinctive ability to navigate and lead different types and sizes of projects with ease. Her aptitude to quickly understand IT-related projects made a positive and lasting impact on my team.
Mark M.
As a Project Manager, Theresa has always impressed me with her interpersonal and organizational skills. She has an instinctive ability to navigate and lead different types and sizes of projects with ease. Her aptitude to quickly understand IT-related projects made a positive and lasting impact on my team.
Mark M.
As a Project Manager, Theresa has always impressed me with her interpersonal and organizational skills. She has an instinctive ability to navigate and lead different types and sizes of projects with ease. Her aptitude to quickly understand IT-related projects made a positive and lasting impact on my team.
Mark M.
As a Project Manager, Theresa has always impressed me with her interpersonal and organizational skills. She has an instinctive ability to navigate and lead different types and sizes of projects with ease. Her aptitude to quickly understand IT-related projects made a positive and lasting impact on my team.
Credentials
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Green Belt Six Sigma
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Object Oriented Methods Certificate
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ScrumMaster
Scrum Alliance -
Software Engineering Process Certificate
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UNIX Network Administration Certificate
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Experience
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CoverMyMeds
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Delivery Enablement Manager - Program management
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Nov 2017 - Present
• Ran cumulative programs with revenue of $104.3 million dollars, which included platforms and product suites • Facilitated and helped develop the strategic vision of infrastructure and software development • Collaborated with business to bring new incentives to the market based on industry changes, security, and business requirements. • Helped with transparency and communication during organization changes • Developed and governed KPIs, capacity models and program portfolios (CAPEX and OPEX). Show less
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RelayHealth
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United States
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Information Technology and Services
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300 - 400 Employee
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Project Manager II
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Jun 2008 - Present
• Responsible for all aspects of the development and implementation of projects involving departments and cross-functional teams focused on the delivery of code from the design process through customer implementations. • Provided a single point of contact for projects and interfaced with all areas affected by the project, which includes customers, client services, development, quality assurance and engineering departments • Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. • Plan and direct schedules as well as project budgets. Show less
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Sr. Project Manager
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Mar 2007 - Jun 2008
• Leverage cross-functional resources (IT, operations, sales and accounting) in the execution of project tasks • Define projects schedules, resource allocations, project dependencies, definitions, identify risks, and track all issues through resolution • Develop requirements, assist in setting strategies, establish direction, and set alignment on project deliverables for internal and external clients • Track and communicate project status to executive management as defined in the project management life cycle methodology • Central management and oversight of all projects including the enforcement of established IT standards Show less
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ScriptPro
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United States
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Pharmaceutical Manufacturing
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400 - 500 Employee
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Systems Analyst III
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2000 - 2007
• Provided team leadership for implementation initiatives. • Managed the on-site installation of systems utilizing contractors. • Developed sound proposal concepts per customer requirements for turnkey automated systems. • Developed project plan and schedule including technical configuration and customer communication requirements. • Configured and programmed Drives per site’s custom configuration. • Maintained cooperation between multiple departments to achieve resolution of customer requests • Streamlined the development of procedures and processes for customer service employees to use to resolve customer issues • Provided advanced internal/external technical support for ScriptPro proprietary software systems. • Supported activities include encoding, debugging, and testing of ScriptPro proprietary software systems by writing and editing software programs after conducting a technical analysis and review of system performance. • Completed proper documentation of software changes and network diagrams • Provided technical support for communication hardware (routers, switches, firewalls, print capture devices, print servers, modems, etc.) including serial and TCP/IP Network configurations. • Optimized queries and tuned indexes to increase performance using SQLSERVER tools Show less
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Lead Technician/Quality Assurance Supervisor
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1999 - 2000
• Created additional infrastructure (e.g., tools, processes, best practices) to improve the quality and efficiency of service delivery • Led and trained a team of 20 technicians in troubleshooting technical issues. • Assisted customers with Service and Repair issues • Create, execute, and monitor employees on technical skills, phone etiquette, and interpersonal communication skills. • Created additional infrastructure (e.g., tools, processes, best practices) to improve the quality and efficiency of service delivery • Led and trained a team of 20 technicians in troubleshooting technical issues. • Assisted customers with Service and Repair issues • Create, execute, and monitor employees on technical skills, phone etiquette, and interpersonal communication skills.
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Technical Director
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1998 - 1999
• Managed the front line of locomotive service at a Union Shop. • Supervised 60 employees containing 4 different union crafts in a safe, productive, and effective maintenance shop. • Responsible for workflow and industrial engineering. • Applied analysis and decision-making skills to eliminate obstacles and implement new technology. • Managed the front line of locomotive service at a Union Shop. • Supervised 60 employees containing 4 different union crafts in a safe, productive, and effective maintenance shop. • Responsible for workflow and industrial engineering. • Applied analysis and decision-making skills to eliminate obstacles and implement new technology.
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Education
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1997 - 1999
DeVry
Electronics Engineering Technology -
Colorado Technical University
BS, Software Engineering -
Colorado Technical University
Executive Master of Business Administration
Community
