Experience

MNGI Digestive Health

• United States
• Medical Practices
• 200 - 300 Employee

• Patient Coordinator

  • Dec 2021 - Present

  Minnesota, United States



Allina Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinic Patient Access Representative

  • Jun 2019 - Dec 2021

  River Falls Coordinates services needed, medical records and/or other pertinent information. Resource for patients/families and providers/staff regarding billing and service questions. Maintain knowledge of financial assistance resources within Allina Health to assist patient/families with medical expenses. Prior Authorizations and Referrals Facilitate requests for billing related items such as itemized statements, price estimates. Properly address patient contested account charges End… Show more Coordinates services needed, medical records and/or other pertinent information. Resource for patients/families and providers/staff regarding billing and service questions. Maintain knowledge of financial assistance resources within Allina Health to assist patient/families with medical expenses. Prior Authorizations and Referrals Facilitate requests for billing related items such as itemized statements, price estimates. Properly address patient contested account charges End of day and end of week payment processing. Weekly BOE reporting as assigned by management Problem solving Properly address patient complaints Facilitates requests for updating patient demographics and insurance information Address Physician PTO requests and approval Template changes and schedule blocking Complex specialty scheduling Knowledge of work queues Assist of clerical duties of the clinic Order and restock supplies

• Patient Access Specialist-Intermediate

  • Feb 2018 - Jul 2021

  River Falls Area Hospital Greet patients, EMS, and law enforcement, in a respectful, warm, and professional manner by phone and in-person Follow appropriate processes to collect demographic and insurance information in system while maintaining accuracy Document issues and resolutions in Patient Account Notes as necessary Complete eligibility query using electronic resources or phone. Identify benefits via electronic resources/phone, interpret results and enter into Excellian. Verify insurance information… Show more Greet patients, EMS, and law enforcement, in a respectful, warm, and professional manner by phone and in-person Follow appropriate processes to collect demographic and insurance information in system while maintaining accuracy Document issues and resolutions in Patient Account Notes as necessary Complete eligibility query using electronic resources or phone. Identify benefits via electronic resources/phone, interpret results and enter into Excellian. Verify insurance information through Healthia and other various insurance websites Explain co-payments, coinsurance, and/or deductible to patient(s) and collect on financial obligation owed at time of service. Determine patient need for financial counseling and explain resources available to patient. Respond to basic questions about Allina’s financial assistance programs Work in fast passed environment Remain calm stressful situations Use Microsoft Word, Excel, and Outlook Efficient in Excel

• Patient Service Representative

  • Mar 2016 - Aug 2018

  West St. Paul, MN Verify eligibility of benefits Check patients in for Family Practice and Specialty appointments Answer multi-line phone system and transfer to appropriate recipient Collect co-payments Secure and lock end of day payments Lock up building at end of evening and open building on occasions



Summit Orthopedics

• United States
• Medical Practices
• 400 - 500 Employee

• Patient Representative

  • Mar 2010 - Apr 2011