Muhammad Qasim

Social Media Manager at Office In Hands
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Contact Information
us****@****om
(386) 825-5501
Location
Islāmābād, Pakistan, PK
Languages
  • Urdu Native or bilingual proficiency
  • English Professional working proficiency
  • Punjabi Native or bilingual proficiency

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5.0

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Danielle Daly

Qasim has been working with my team for quite some time now and I can't say enough great things about him! He's extremely organized, detail oriented, a quick learner and always eager to tackle upcoming projects and assignments. Qasim has been an asset to our team and I'm very grateful for him. I can't recommend him enough!

S Zulqarnain Kazmi

Qasim knows how to turn his weakness into an opportunity, he is always on the go and working hard to achieve his dreams. He is well versed with modern rules of the game and always there to help.

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Credentials

  • Google Calendar
    Coursera
    Oct, 2023
    - Nov, 2024
  • Google Meet
    Coursera
    Oct, 2023
    - Nov, 2024
  • Introduction to Google Workspace Administration
    Coursera
    Oct, 2023
    - Nov, 2024
  • Gmail
    Coursera
    Sep, 2023
    - Nov, 2024
  • Introduction to Microsoft Office
    Coursera
    Sep, 2023
    - Nov, 2024
  • Google Chat
    Coursera
    Sep, 2023
    - Nov, 2024
  • Brain Hacking Presentations Skills
    Udemy
    May, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Nov, 2021
    - Nov, 2024
  • Digital Marketing
    DigiSkills.pk
    Apr, 2020
    - Nov, 2024
  • E-Commerce Management
    DigiSkills.pk
    Apr, 2020
    - Nov, 2024
  • Freelancing
    DigiSkills.pk
    Feb, 2020
    - Nov, 2024
  • Graphic Design
    DigiSkills.pk
    Feb, 2020
    - Nov, 2024

Experience

    • Pakistan
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Social Media Manager
      • Jun 2023 - Present

      • Develop and execute strategic media plans to increase brand visibility and engagement.• Create and optimize media campaigns across various digital platforms.• Conduct market research and analyze data to identify target audience segments and optimize campaign performance.• Monitor and report on campaign metrics, providing insights and recommendations for continuous improvement.• Stay updated on industry trends and emerging media platforms to ensure innovative and effective media strategies. Show less

    • Customer Support Specialist
      • Jan 2023 - Present

      • Responding to customer inquiries and support requests via email.• Providing guidance and assistance to customers on the use of client products and services.• Investigating and resolving customer issues and complaints in a timely manner.• Working collaboratively with cross-functional teams to address and escalate complex customer issues.• Providing feedback to management on customer concerns.• Continuously developing knowledge of client products and services to provide high-quality support to customers.• Contributing to ongoing process improvement initiatives to enhance the customer support experience. Show less

    • Software Development
    • 1 - 100 Employee
    • Virtual Assistant
      • Apr 2023 - Present

      My key responsibilities include:• Ensuring timely delivery of reports and updates.• Prepare and send weekly and monthly reports to clients, tracking key metrics and progress on various campaigns.• Monitor and analyze ad campaigns on Megaphone and AdvertiseCast, generating impressions reports.• Assist with various projects as assigned by department managers, including research, and administrative tasks.• Continuously strive for excellence in all aspects of work, maintaining a positive and proactive attitude towards challenges and opportunities. Show less

    • Customer Support Specialist
      • Jan 2023 - Present

      Key Responsibilities of my role are:• Have a thorough understanding of products, pricing, and the competition.• Developing strategies and devising solutions to solve consumer problems.• Keeping up with database maintenance and updating customer data.• Building and maintaining connections with customers.• Working cooperatively with all internal departments to guarantee efficient and reliable communication.• Escalate complex tickets to senior analysts and help develop advanced solutions to customer inquiries.• Working within the company platform to troubleshoot complex issues and configurations. Show less

    • Discord Manager
      • Apr 2022 - Present

      • Moderating a Facebook Community Group of 155K+ members, ensuring that community guidelines are followed and members feel supported. • Managing day-to-day operations of the Pakistani PC Gamers Discord Server with 8K+ members, creating engaging events and fostering a positive environment for members. • Developing and implementing strategies to increase community engagement and growth. • Collaborating with other team members to identify and address community concerns and issues. • Monitoring Discord and responding to inquiries in a timely and professional manner. • Continuously seeking new and innovative ways to improve the community experience for members. Show less

    • Hong Kong
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Content Writer
      • Oct 2022 - Mar 2023

      • Wrote articles on a regular basis for the GameLoop blog, covering a range of topics related to mobile gaming, game optimization, and game news.• Conducted thorough research to ensure the accuracy and relevance of all blog content, and adhered to strict editorial guidelines.• Worked with the marketing and social media teams to create compelling social media descriptions and announcements for new GameLoop features, events, and partnerships.• Collaborated with the design team to ensure that all written content was visually engaging and optimized for readability.• Monitored industry trends to stay up-to-date on best practices for content creation.• Received positive feedback from colleagues on the quality and effectiveness of written content. Show less

    • Technical Support Specialist
      • Aug 2022 - Feb 2023

      • Resolved client issues through chat, ensuring timely and satisfactory solutions.Investigated and escalated unresolved issues to appropriate internal teams, collaborating with them to find effective solutions.• Gathered and analyzed user feedback, providing valuable insights to the development team to improve product offerings.• Created detailed solution articles to help clients resolve issues independently and efficiently.• Contributed to team knowledge base by sharing information, tips and tricks to improve overall efficiency and effectiveness. Show less

    • Senior Event Manager
      • Dec 2021 - Sep 2022

      • Developed and executed the world's first official emulator esports program, LoopCup Championship• Organized and managed a variety of successful esports events, including:a. The world's first official emulator tournament for PUBG Mobile, featuring participants from 30+ countries and collaboration with 35+ game streamersb. Free Fire events for four different regions with a total of 2500 participants, collaborating with regional content creators and castersc. A Call of Duty: Mobile tournament with 1500+ players from all over the globed. The world's biggest PUBG Mobile emulator tournament, with a massive prize pool of $3000, 250+ teams from all over the world participating, and 150 streamers partnered• Developed and maintained relationships with key partners, including sponsors, and influencers• Managed and coordinated event logistics, including scheduling, marketing, and technical aspects• Provided leadership and support to team members and volunteers, ensuring a positive and productive work environment• Continuously sought out new and innovative ways to improve and grow the LoopCup Championship program. Show less

    • South Korea
    • Computer Games
    • 500 - 600 Employee
    • Community Moderator
      • Dec 2020 - Dec 2022

      • Collaborated with other moderators to create and implement effective strategies for managing the community and handling various issues, including technical glitches, inappropriate behavior, and disputes among players. • Worked closely with the game developers and publishers to provide feedback on the game's features, mechanics, and user experience based on the feedback and insights gathered from the community. • Organized and hosted community events such as tournaments, giveaways, and live streams, attracting hundreds of participants and viewers and fostering a sense of engagement and camaraderie among players. • Established and maintained a positive reputation for the community and the game by responding to queries, concerns, and complaints in a timely and professional manner and actively promoting fair play, sportsmanship, and respect for fellow players. Show less

    • China
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Community Moderator
      • Dec 2020 - Mar 2021

      As a Facebook Group Moderator for Island King, I gained valuable experience in community management and social media strategy. In this role, I: • Moderated an active community of 860K members, maintaining a positive and engaging atmosphere while enforcing community guidelines and addressing member concerns. • Enhanced my communication and multi-tasking skills by managing multiple conversations and responding to member inquiries in a timely and effective manner. During my three months in this role, I made significant contributions to the success of the Island King community and gained valuable skills in community management and social media strategy. Show less

Education

  • BISE Gujranwala
    Intermediate, Philosophy
    2018 - 2020
  • BISE Gujranwala
    Matriculation, Biology, General
    2016 - 2018

Community

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