Executive Protection, CPO, PPO

• Aug 2020 - Present

Personal Protection Specialist

• Jun 2017 - Aug 2020

●Provide Personal Protection of Clients in and around the Twin Cities Metro Area as well as other areas in the Contiguous United States ●Work closely with other contractors and Lead regarding the interaction of Security and Principal to ensure they're safety and dignity ●Inclusive and respectful in working with others, while conveying a sense of trust and integrity ●Strong problem resolution and independent planning ●Provide timely and professional secure transportation services ●Adhere to all privacy and confidentiality guidelines and policies ●Establish and maintain an excellent working relationship with local and state Law Enforcement Show less

Floor Host

• Jan 2014 - Jul 2017

●Responded immediately to any guest requests or concerns and promptly resolved issues ●Received incoming calls and messages and addressed or triaged phone requests ●Learned and maintained in-depth understanding of Upcoming Special Events and Performers, providing knowledgeable responses to diverse questions ●Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele ●Adhered to established policies, procedures and compliance for satisfactory audit rating ●Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings ●Converted community contacts into potential clients through networking, consistency and credibility Show less

Personal Protection Specialist

• Nov 2010 - Dec 2013

●Worked in conjunction with CEO to ensure the safety of the Principal , improve operations and provide exceptional customer service ●Armed protection of the Principal and they're precious cargo > Precious Gem and Jewelry transports and demonstrations ●Provided Security in multiple Agent details for Private Events > Weddings, Cultural Celebrations, Video Shoots ●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Show less

Security Manager

• Jun 2010 - Jun 2011

●Contracted for first year of operation in order to get the In-House Security team up and running ●Interviewed, Hired & Trained all new Security Staff in a 12 month time period ●Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets ●Kept team compliant with security protocols and appearance standards ●Developed improved training methods with focus on public safety and officer awareness ●Supervised risk management, loss prevention and safety operations for 2500 sq. ft. Live Music facility to decrease incidents of theft, waste and abuse ●Oversaw team of 20-25 Security Staff and managed administrative duties, including scheduling and performance evaluations Show less

Director of Safety and Security

• Mar 2009 - Jun 2010

●Tasked with maintaining, 25-30 Security Personnel working at 4 different Venues ●Interviewing, hiring & scheduling all Security Personnel ●Offered every employee, visitor and customer courteous and professional support ●Resolved complaints and issues involving both guests and employees ●Performed cash drops or transactions, including carrying drop boxes ●Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public ●Responsible for Personal Protection of V.I.P.'s to venue Including local and visiting Athletes, CEO's & Business Owners ●In charge of Personal Security of World renowned DJ's performing at our different venues. Including Secure Transport during entire stay Show less

Personal Protection Specialist

• Dec 2005 - Dec 2008

●Armed and unarmed protection of local and visiting ●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public ●Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision ●Armed and unarmed protection of local and visiting ●Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations ●Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public ●Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision