Théophile Corda

Senior Customer Success Manager at Bridge
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Paris, Île-de-France, France, FR
Languages
  • Français Native or bilingual proficiency
  • Anglais Full professional proficiency
  • Espagnol Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • PCIE
    PCIE - ICDL
    Jun, 2016
    - Nov, 2024
  • TOEIC 985/990
    The TOEIC® Program
    Jun, 2016
    - Nov, 2024

Experience

  • Bridge
    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Customer Success Manager
      • Feb 2022 - Present

    • Customer Success Manager
      • Jul 2021 - Mar 2022

  • IWD Retail Software
    • France
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager - Americas
      • Sep 2018 - Jul 2021

      • Build, manage, and grow trust-based relationships with key accounts• Monthly and quarterly meetings with KPI and logs about their activity• Forecast clients’ activity and identify potential upsell opportunities• Manage renewals and accounts retention• Partner with different teams to manage challenges and projects• Build user trainings and lead individual and group sessions• Create and improve internal organizational workflows and processes• Manage junior staff and freelancers on selected accounts Show less

    • Customer Success Manager
      • Jun 2018 - Sep 2018

      Maintain accounts and customer relationships;Manage partners and freelancers ensuring timely product integration into the clients' platform.

    • Customer Success Manager Intern
      • Apr 2018 - Jun 2018

      - Assist Account Managers in their daily duties- Coordinate production and back-end tasks for all East Coast accounts- Lead user trainings

  • TRI-O
    • France
    • Renewable Energy Semiconductor Manufacturing
    • Account Manager
      • Aug 2015 - Aug 2017

      • Account Manager (20+ clients to manage) • In charge of over 200K € / year • Training employees for operations • Team management (25+ teammates) • Continuous improvement on team proactivity and efficiency • Sales Development • Phone prospecting - Scheduling appointments • Physical prospecting - in duo and in autonomy • Development of sales contracts • Leading responses to calls for bids • Account Manager (20+ clients to manage) • In charge of over 200K € / year • Training employees for operations • Team management (25+ teammates) • Continuous improvement on team proactivity and efficiency • Sales Development • Phone prospecting - Scheduling appointments • Physical prospecting - in duo and in autonomy • Development of sales contracts • Leading responses to calls for bids

  • Paragon ID
    • France
    • Information Technology & Services
    • 100 - 200 Employee
    • Pre-Sales Manager Assistant
      • Aug 2013 - Sep 2015

      • Phone prospecting • Physical prospecting in duo • Development of a company brochure • Pre-sales and responses to calls for bids • Qualication and creation of clients' files • Development and launch of customer satisfaction surveys • Phone prospecting • Physical prospecting in duo • Development of a company brochure • Pre-sales and responses to calls for bids • Qualication and creation of clients' files • Development and launch of customer satisfaction surveys

  • Cartoflex
    • France
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Opérateur
      • Jun 2012 - Aug 2012

      Operator on industrial machine (Night work) Operator on industrial machine (Night work)

  • TURBOSELF
    • France
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Opérateur
      • Jun 2011 - Aug 2011

      Operator on industrial machine Operator on industrial machine

Education

  • University of California, Riverside
    International Postgraduate Student, Business Management
    2017 - 2018
  • Pôle Paris Alternance (PPA)
    Master 1 (M1) Coop. Training Course at TRI-O, International Business - Supply Chain / Logistics
    2016 - 2017
  • Pôle Paris Alternance (PPA)
    Bachelor Coop. Training Course at TRI-O, International Business
    2015 - 2016
  • Université François Rabelais de Tours
    DUT Techniques of Commercialization - Coop. Training Course at PARAGON, Specialized teaching : English language
    2013 - 2015
  • Lycée Saint Charles - Orléans
    Baccalauréat Economic & Social
    2010 - 2013

Community

You need to have a working account to view this content. Click here to join now