Experience

The Craft Beer Co.

• Food and Beverage Services
• 1 - 100 Employee

• Assistant Manager

  • Aug 2023 - Present

  Responsible for cash handling, cashing up at the end of day, security and compliance by having key holder responsibilities. Guarantee all transactions are accounted for, inclusive of sales and managing orders, deliveries and returns for the UK’s biggest pub in reference to beer selection, including 45 taps. Implementing health and safety, first aid, hygiene, and fire safety knowledge. Maintaining excellent customer service by leading consistent product knowledge sessions with a constantly updating menu for staff to improve their beverage knowledge for understanding customer requirements. Creating and implementing cleaning checks and schedule management. Show less



Greenwich Students' Union

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Assistant Food and Beverage Manager

  • Jun 2022 - Aug 2023

  Implemented an improved till systems with multiple price levels. Interviewed, recruited and ensured the development and empowerment of staff via regular 1-2-1 meetings. Leased with suppliers, such as Red Bull, NUS, and contracted DJ’s, acts, and all other components of late-night events and daytime functions. Co- ordinated multiple venues stock via transfers, porters, and our finance team. Improved the SOP.Succeeded from proposing to delivering a 3k funded project for ‘GIAG’. Created and delivered a variety of tailored events for Welcome and Re-Welcome period (Freshers) for 22’/23’, including themed club nights, and collaborations with ‘Global Greenwich’ aimed at international students to ensure we are thriving with guests of all backgrounds. Introduced the first Winter and Summer ball, and staff party for GSU student staff. Operations lead for flagship events including ‘MedFest’ across multiple of GSU’s venues.Developed a bespoke cocktail/mocktail in collaboration with ‘Liberations’ to include the inclusive values of the organisation. Utilised inactive pre-existing social media platforms by introducing marketing attributes to promote deals, events, photography assets, and encouraging interactions via reels. Re-branded our regular student club nights alongside introducing a new ticketing system involving a monthly pass to increase revenue. Established a saferoom on club nights and a quiet space during term-time, improved security, venue policies and safeguarding measures. Show less

• Commercial Supervisor

  • Oct 2021 - Jun 2022

  Delivered training to 30 plus staff from bartending, food safety and COSHH, to understanding the licencing act. Increased repeat customers by ensuring customer satisfaction via service training.Primary point of call for conflict resolution situations during high volume events and club nights. Key coordinator between event organisers, student societies and departments within the university; would ensure an efficient and successful event via scrutinizing and flagging any issues during weekly event meetings. Show less



Zerodegrees - Microbrewery & Restaurant

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Bar Supervisor

  • Jul 2020 - Oct 2021

  Knowledge and deliverance of classic cocktails in addition to following a customised menu specification, beer and brewery maintenance, and food pairings. Efficient time management though round building and free pouring. Effective stock management via daily briefings including tailored upselling to minimise wastage. Knowledge and deliverance of classic cocktails in addition to following a customised menu specification, beer and brewery maintenance, and food pairings. Efficient time management though round building and free pouring. Effective stock management via daily briefings including tailored upselling to minimise wastage.