Experience

NINE POS

• Greece
• Software Development
• 1 - 100 Employee

• Technical Consultant

  • Mar 2022 - Present

  •Provided technical consulting services to 200 customers in the FinTech sector, delivering tailored solutions to meet their unique requirements. •Utilize business intelligence tools and techniques to monitor product performance and make data-driven decisions to continuously improve the product. •Trained and mentored 20 sales team members, enhancing their technical proficiency and problem-solving abilities, resulting in improved customer satisfaction and increased sales. •Conduct in-depth analysis of clients' business processes and develope customized recommendations for improvement, resulting in a 15% increase in operational efficiency. •Collaborated with cross-functional teams, including developers and stakeholders, using Agile methodologies to prioritize customer needs and deliver high-quality software applications. •Successfully led more than 150 client business projects in 9 months, introducing new methods, practices, and systems to improve data accuracy, reporting, and analysis. . •Developed and implemented automated dashboards, reports, and visualizations to monitor and test application performance, identify potential bottlenecks, and collaborate with developers on solution implementation. •Utilized SQL to export data for accounting purposes, enabling accurate financial reporting and streamlining accounting processes. •Resolved up to 80 technical problems per month related to IP addresses, ensuring efficient network operations and minimizing downtime. •Developed comprehensive documentation and manuals, empowering the sales team to effectively communicate technical features and benefits to customers. Show less



LINARDOS ΝΕΤ

• Greece

• Process Control Engineer (Telecommunication)

  • Oct 2020 - Mar 2022

  •Managed process control projects to ensure product quality and consistency. •Designed and implemented control systems to improve process efficiency and product quality •Developed and maintained control system documentation, including control narratives, instrument lists, and cause-and-effect diagrams •Conducted process troubleshooting and root cause analysis to identify and resolve control system issues •Managed process control projects to ensure product quality and consistency. •Designed and implemented control systems to improve process efficiency and product quality •Developed and maintained control system documentation, including control narratives, instrument lists, and cause-and-effect diagrams •Conducted process troubleshooting and root cause analysis to identify and resolve control system issues



SEP Markets

• Ioannina, Greece

• Business Process Engineer

  • Aug 2017 - Jun 2019

  •Developed and executed product strategies that aligned with business goals and objectives, resulting in a 20% increase in product revenue within one year. •Led cross-functional teams in identifying and implementing process improvements, resulting in a 20% increase in productivity and a 15% reduction in costs. •Managed project timelines to completion with a 20-person cross-functional team, achieving all project goals within established deadlines and budget constraints. •Implemented inventory and security procedures that led to a 12% reduction in shrinkage and improved overall profitability. •Provided exceptional customer service and implemented customer feedback systems, resulting in an 8% increase in customer loyalty and repeat business. Show less



Terre des hommes foundation

• Switzerland
• Non-profit Organizations
• 700 & Above Employee

• Quality Services Associate

  • Dec 2016 - Aug 2017

  •Conducted educational activities and provided support to 80+ vulnerable children in the community •Implemented quality assurance measures and ensured compliance with international standards, resulting in a 20% increase in program effectiveness •Developed and maintained partnerships with local organizations, increasing access to resources for the community by 30% •Facilitated training sessions on child protection and safeguarding policies for 10+ staff members and volunteers, resulting in improved understanding and implementation of policies Show less



Self-employed

• Greece

• Physics Teacher

  • Sep 2012 - Dec 2016

  •Developed and implemented comprehensive lesson plans to effectively teach physics concepts and principles to students. •Utilized various teaching methodologies, including interactive lectures and hands-on activities, to engage students and promote deep learning. •Analyzed student performance data and provided personalized feedback to improve comprehension and retention. •Created and maintained a positive and inclusive classroom environment that encouraged collaboration and critical thinking. •Facilitated regular parent-teacher conferences to discuss student progress and address any concerns. Show less



European Commission

• Belgium
• Government Administration
• 700 & Above Employee

• Training & Accessibility Consultant

  • 2007 - 2009

  •Successfully adapted and customized training plans according to client needs, while effectively managing timelines, budgets, and goals. •Facilitated training through in-class and online courses, resulting in an increase in learning opportunities for participants. •Utilized job analysis and instructional design principles to create effective and engaging training programs. •Monitored participant workflow and behaviors throughout the training process to ensure optimal outcomes and made necessary adjustments as needed. •Successfully resolved internal problems related to employee turnover by revamping training approaches, resulting in increased employee retention rates. •Developed and implemented individualized plans to assist customers in achieving their goals within predetermined timelines. •Utilized IT technologies to monitor, optimize and troubleshoot training programs for maximum effectiveness. Show less