Theofanis Kotsis
Technical Consultant at NINE POS- Claim this Profile
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Bio
Credentials
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Learning C#
LinkedInSep, 2022- Nov, 2024 -
QA with Live Testing Projects, AGILE, JIRA
UdemyJan, 2022- Nov, 2024 -
The Business Intelligence Analyst Course 2022
Udemy: Online CoursesJan, 2022- Nov, 2024 -
Τhe ReGeneration Initiative: Upskilling Greek Youth for the Digital Era powered by Microsoft
Code.HubJan, 2022- Nov, 2024 -
The Data Science Course 2020: Complete Data Science Bootcamp
UdemyJun, 2020- Nov, 2024
Experience
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NINE POS
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Greece
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Software Development
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1 - 100 Employee
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Technical Consultant
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Mar 2022 - Present
•Acted as liaison between business, sales and IT teams refining the product and incorporate features as market demands.•Researching required data (Microsoft SQL) and building appropriate and useful reporting deliverables.•Trained over 25 clients per month, empowering them to become self-sufficient building process applications on their own.•Collaborated with stakeholders to understand business problem statements and convert them into user stories.•Managing and prioritizing the product backlog, support cross-functional testing.•Answering dev questions about the reasoning for user stories or tasks.•Determined computer problems and to coordinate hardware, software, and/or network solutions.•Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
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Plant Process Control Electrician (Fiber Optics sector)
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Oct 2020 - Mar 2022
•Tested over 400 fiber optic cables per week and documented results.•Managed on-site evaluations, internal audits and customer surveys.•Identified issues, analyzed information and provided solutions to problems.•Resolved conflicts and negotiated mutually beneficial agreements between parties.•Worked with cross-functional teams to drive process and system improvements.•Tested fiber optic cables and documented results.•Oversaw daily operations to ensure high levels of productivity.•Monitored construction methods and installations, inspection and testing processes.•Managed team in troubleshooting efforts that alleviated errors.•Collaborated with other teammates and had reach-back to engineering for problem analysis and resolution.
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Business Process Engineer
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Aug 2017 - Jun 2019
•Increased monthly store revenue 10% and “Repeat customer visits” 8% for 1,5 years.•Received 2 promotions, from co-management to director-level, in less than 12-months.•Supervised up to 20 employees and served 750 customers per day.•Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.•Communicated with 20+ company partners on a daily basis.•Worked with software (ERP-SRS), statistical tools and spreadsheets to analyze collected information.•Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.•Managed inventory control, cash control and store opening and closing procedures.•Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.•Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.•Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Terre des hommes foundation
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Switzerland
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Non-profit Organizations
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400 - 500 Employee
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Quality Services Associate
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Dec 2016 - Aug 2017
•Resolved conflicts and negotiated mutually beneficial agreements between parties.•Oversaw daily operations to ensure high levels of productivity.•Developed team communications and information for meetings.•Used critical thinking to break down problems, evaluate solutions and make decisions. •Resolved conflicts and negotiated mutually beneficial agreements between parties.•Oversaw daily operations to ensure high levels of productivity.•Developed team communications and information for meetings.•Used critical thinking to break down problems, evaluate solutions and make decisions.
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Physics Teacher
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Sep 2012 - Dec 2016
•Tested students on knowledge of physics and retention of class lessons.•Encouraged critical-thinking to understand reasoning behind physics formulas.•Managed course grade book and schedule of activities to direct students' learning progress.•Designed regular learning assessments and used performance analysis to improve training outcomes.•Prepared course materials such as syllabi, homework assignments and handouts. •Tested students on knowledge of physics and retention of class lessons.•Encouraged critical-thinking to understand reasoning behind physics formulas.•Managed course grade book and schedule of activities to direct students' learning progress.•Designed regular learning assessments and used performance analysis to improve training outcomes.•Prepared course materials such as syllabi, homework assignments and handouts.
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European Commission
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Belgium
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Government Administration
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700 & Above Employee
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Training & Accessibility Consultant
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2007 - 2009
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.•Scheduled and taught in class and online courses to increase learning opportunities.•Employed job analysis in accordance with principles of instructional design to create effective training programs.•Monitored participant workflow and behaviors throughout training process.•Identified and solved internal problems related to employee turnover by revamping training approaches.•Developed individualized plans to help customers reach goals within predetermined timelines.•Used IT technologies to monitor, optimize and troubleshoot.
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Education
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2019 - 2021
University of Ioannina
Master's degree, Business Administration, Management and Operations -
2013 - 2016
Aristotle University of Thessaloniki (AUTH)
Master's Degree, Material science -
2006 - 2012
University of Ioannina
Bachelor's Degree, Physics
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