Experience

Nimaworks

• Greece
• Information Technology & Services
• 1 - 100 Employee

• Solution Delivery Manager

  • Feb 2022 - Present

  - Leading a Delivery team offering consultancy & implementation services for Atlassian products and ITSM practices - Managing the scope and scheduling of projects with an Agile approach - Acting as the main point of contact when implementing solutions - Consulting key clients to ensure strategies and goals align - Supporting the team with project analysis, implementation and client relationship management - Providing visibility on projects' progress through consistent updates and communication for internal and external stakeholders - Introduce improvements for the performance and quality of projects Show less



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• • Jul 2018 - Jan 2022

  Provide account leadership on service delivery, coordinating delivery activities and delivery expert resources in different delivery domains.Manage the ongoing pipeline of requests, manage delivery projects and resources while ensuring quality and adherence to the plan, committing on the deliverables, timeline, success criteria and required involvement from the customer. Report and provide KPIs to internal and external stakeholders.Support the Presales process by providing Delivery expertise, highlighting delivery risks and validating scope/ timelines and expert resources availability. Show less

• • Jul 2017 - Jul 2018

  Led a regional cross functional team responsible for consulting and supporting customers in the integration and optimized usage of Amadeus products and solutions.Reinforcing our customer centric culture under my lead, we excelled and developed further our skills and competence, strengthening the regional delivery expertise and servicing capacity. Answering their needs and working hand in hand with our regional commercial/ portfolio colleagues, we maintained and strengthened our team's status as the preferred partner and go-to advisors for top Online Travel Agencies in the region.Our Service portfolio included: Discovery workshops, functional presentations, Solution and Optimization workshops, Functional audit on IBEs' performance and efficiency, Conversion enablers, IBE improvement and enhancements, automations, market expansion and more. Show less

• • Mar 2014 - Jul 2017

  - Manage, contribute and execute consultancy & optimisation missions for Online travel agencies in Europe.- Led the enhancement of our service portfolio in the areas of Online and Shopping consultancy, and designed best practices and methodologies that have become standards in the company's service delivery.- Functional audits on IBE and processes, increasing efficiency and productivity by making the most of Amadeus offering and industry's best practices.- Analyse tendencies and figures related to findability, bookability, conversion rate, faillure and bookings evolution in order to proactively identify errors or possible improvements.- Relay delivery knowledge from Central to regional markets.- Gather, analyse and relay delivery specific needs or issues from regional markets to Central teams- Act as the local point of contact for delivery activities out of implementation projects such as: Pre-sale, Support, Consultancy, 3rd level production support.- Contribute to and conduct Upskilling Sessions to cascade down knowledge on monitoring tools, support model, procedures and products. Show less

• • Nov 2012 - Mar 2014

  - Support implementation and roll-out of Amadeus products/solutions for Online travel agencies.- Ensure product testing and piloting- KPIs identification, report and project status creation for project stakeholders - Provide technical, functional and product consultancy to customers.- Assist pre-sales activities on the technical aspects of product demonstrations and presentations



Electrum Technologies

• Greece
• Telecommunications
• 1 - 100 Employee

• Senior Product Engineer

  • Jan 2010 - Nov 2012

  - Project Managing the installation of equipment and services involving wireless terrestrial systems of Ethernet technology. - Responsible for equipment procurement, installation crews' dispatching, implementation schedule, vendor management, budgetary control and project quality assurance. - Drive the pre-sales phase on a variety of products/ services and produce RFQs, RFPs to answer bid opportunities - Responsible for sourcing, qualifying and managing suppliers for engineering and providing turn-key solutions on various Telecommunications Projects. - Commissioning of Nera Evolution Series Microwave Links. - Perform site surveys, identify areas for improvement and provide technical expertise on Nera and Motorola wireless terrestrial equipment Show less



Hellenic Army

• Government Administration
• 700 & Above Employee

• Served in Hellenic Airforce

  • May 2008 - May 2009

  Fulfilled my military service Fulfilled my military service



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Software Developer

  • Oct 2006 - Nov 2007

  - Analyze internal and customer technology to define business, technical requirements and specifications for IPTV pilot solution (Otenet's conn-x TV Commercial Service), including IPTV Portal development and IPTV Portal Look-and-feel customization - Work with core team on potential activities, solutions and product evolution. - IPTV Portal development and knowledge sharing, as an envoy associate to Ericsson's Swedish branch (Göteborg), contributing to the IPTV Project for Vodafone Iceland. - IMS Proof-of-Concept software application development. Show less