Experience

GRAPA

• United States
• Telecommunications
• 1 - 100 Employee

• Membership Manager

  • Sep 2008 - Feb 2013

  •Built and maintained strong customer contacts and relationships within the region through phone, email and direct contact •Identified customers with significant training needs and worked with them to develop programs to meet those needs •Identified and pursued onsite training sales leads •Provided input to logistics office to help optimize training venue location and timing •Developed and executed training sales strategies for the region •Handled customer inquiries for onsite or applications for public venue events •Made daily and weekly reports to reflect the most recent opportunities and challenges •Did periodical sales call through to all members, potential clients and corporate offices •Managed teleconferences between clients and faculty members for further discussions on curriculum and training needs •Managed the association’s facebook fan pages for the Middle East, Europe and Asia •Translated the association’s marketing contents into Arabic •Assisted in organizing and managing training events and workshops in Cairo and in Dubai Show less



American University in Cairo

• Egypt
• Higher Education
• 200 - 300 Employee

• Book Store Branch Manager

  • Oct 1999 - Aug 2006

  •General running of the book store •Managed the whole process from receiving books’ shipments until they were shelved into their matching sections. •Handled customer inquiries and orders. •Placed and executed books’ orders to international publishers in UK and USA •Managed the sales activities •Occasionally managed outside events such as Cairo international book fair and smaller events. •Organized and managed book fairs inside the university twice a year •Trained and supervised several employees who worked under my supervision Show less