Experience

Optivest Health Services

• South Africa
• Insurance
• 1 - 100 Employee

• Lead Management Consultant [Engagement Consultant]

  • Feb 2022 - Present

  Follow SLA protocols by qualifying leads for Health Consultant. RTE lead to Health by Qualifying the Lead for a Sale as inquire online for Medical Advice and Benefits Review. Keep Client Engagement open for ensure that Client are being contacted regarding there medical aid advice and the options available. Follow SLA protocols by qualifying leads for Health Consultant. RTE lead to Health by Qualifying the Lead for a Sale as inquire online for Medical Advice and Benefits Review. Keep Client Engagement open for ensure that Client are being contacted regarding there medical aid advice and the options available.



Hentiq 2227 t/a Prosperitas

• Pretoria, Gauteng, South Africa

• Debt Recovery Officer [Contact Centre]

  • Oct 2020 - Mar 2021



Curro Holdings Ltd

• South Africa
• Education Management
• 700 & Above Employee

• Collections Consultant [Finance Contact Centre]

  • Aug 2019 - Aug 2020

  • To negotiate on overdue school fees account, early stage (30 days +) soft collections. • Ensure commitment to pay (CTP) are captured on the system as arranged. • Always deliver consistency in a professional • Handle each call promptly and in the correct manner. • Advice account holder of consequences of nonpayment is made or being defaulted in early stage of the account. • Educate the account holder, the state of the account and the state to avoid being handed over to External Debt Collectors (EDC). • Make usage of Debt Management system such as Collect Smart, Synergy 2.0. • Ensure that all calls are being tagged on software system such SmartTap 360. • To collect and exceed our monthly targets. • To follow up on broken commitment to pay (CTP) reason not paying the account. • Makes notes and per arrangement on Collect Smart (Debt Management System) • Retract account for the External Debt Collectors and sent it to the relevant school. • By assisting account holders and forward proof payments and related queries to the school or supervisor for allocation on the account of the account holder. • Make use of credit check to get relevant contact details of account holders and follow up on any new information on the system. • Submitted all relevant information of account holders to Credit Bureau for listing. • Always ensure to adhere to the protocols when dealing with account holders. • Ensure that all statuses of accounts are being maintain. • Follow up on pre-delinquent accounts, too maintain a relationship with account holders. • Ensure always ensure that assertiveness is being shown while speaking to account holder. • Make use of Pastel Evolution, only accession for usage for statement view for reasoning why account holder is disputing the balance and the reasoning for it. • Do follow ups and sent account holders, friendly reminder SMS’s through Synergy 2.0 and Ozow for payments. Show less



Intelligence Label Solutions

• Cape Town, Western Cape, South Africa

• Assistant Production Planner

  • Sep 2018 - Jun 2019