Data Analytics Instructor

• Feb 2021 - Present

Head Instructor for UT Austin's Data Analysis and Visualization Boot Camp run by Trilogy Education Services (owned by 2U) resulting in managing 15 Teaching Assistants and graduating over 150+ students. Job outcomes for students are Data Analysts, Data Scientist (Entry-level), Business Analyst, and Software Developers. Head Instructor for UT Austin's Data Analysis and Visualization Boot Camp run by Trilogy Education Services (owned by 2U) resulting in managing 15 Teaching Assistants and graduating over 150+ students. Job outcomes for students are Data Analysts, Data Scientist (Entry-level), Business Analyst, and Software Developers.

Sales Operations Manager / Data Scientist

• Mar 2021 - Aug 2023

Sr Sales Operations Analyst / Data Scientist

• Nov 2019 - Mar 2021

Business Operations Manager for Worldwide Renewals bringing $1.3M annual revenue for three business units. I served as the dedicated Sales Operations support for the Revenue Office; Renewals, Best Practices, Compliance, & Deal Desk. Reported to the head of the Transformation Office, focused on creating and implementing strategic initiatives to merge the sales processes and practices from three business units into one. ► Developed a waterfall forecasting dashboard tool to drive sales discussions on how to hit their renewal plan targets. Decreased forecast accuracy margin of error from 12% to 2% for four fiscal quarters in a row. This tool won a Gold Stevie Award in 2021 in the 'Sales Performance Management Solution - New' category. ► Coded and developed the company's customer health score using machine learning to model a customer's renewal health, with actionable insights, used by our customer success organization and sales for customer lifecycle planning. ► Facilitated the development and use of a customer retention initiative that flags renewal opportunity risk saving over $29M in revenue and winning the FY20 BMC Operational Innovation Award. ► Created and implemented the renewals quota and plan targets for $770M in renewals revenue for a 35-person international team. ► Automated two renewals forecasting reports reducing 30-hour/week tasks to 1-hour/week. Show less

Corporate Fellow / Jr Data Scientist

• May 2019 - Jul 2019

► 3-month internship at USAA through the Hiring Our Heroes Corporate Fellowship Program. ► Wrote a Python script to help automate a monthly C-suite report, composed of 25 mid-level reports, to reduce the number of hours recording the report metrics by over 25%. ► Developed customer lifetime value models via credit card profitability for predictive analytics and budget recommendations on 5-year forecasts, as part of a modeling team. ► Conducted the mitigation or retirement of 6 User-Developed Applications through working cross-functionally to collect business requirements, conduct data lineage, and innovate automated solutions. Show less

Program Manager / Software Developer

• Oct 2017 - May 2019

► Coordinated developmental test and evaluation of $7.5 billion-contracted missile defense systems in Army acquisition process and used data analytics to report test results for 13 test events.► Worked in software development of three system upgrades for government missile defense systems and reduced one of the software development timelines by 2-years.► Managed 131 personnel and collaborated with 10 government agencies to maintain a 99% operational capability.

Executive Assistant

• May 2017 - Oct 2017

► Devised a data-driven decision process to manage schedule and communications for the commanding general with 30+ private and governmental organizations for test and evaluations, speeches, and public affairs.► Planned and represented the Army in 151 political engagements with the media, senior executives, and politicians.► Chief of Staff to the Commanding General of White Sands Missile Range, responsible for the Department of Defense’s largest military installation and largest restricted airspace. Show less

Program Manager / Data Analyst

• Oct 2015 - May 2017

► Rated as #1 out of 26 Program Managers, twice on annual evaluations.► Coded smart algorithms at scale with big data and geospatial data for real-world air and missile defense plans within the Pacific region.► Oversaw the business processes of over 120 annual company reports as the cross-functional team coordinator; designed a new data-driven training system ensuring proper report prioritization.► Interoperated ethically in an ambiguous environment that led to 3 accident-free deployments, participation in 5 international training events and winning the 2016 Missile Defender of the Year – Okinawa competition.► Maintenance director for quality assurance and quality control program; created a maintenance and logistics program for $100 million of government vehicles and equipment, saving an estimated $50 million/year.► Cross-cultural lead for bilateral training; devised the #1 leadership training program in Okinawa with 180 Americans and 30 Japanese participants at monthly events. Show less

Project Manager / Data Analyst

• Dec 2014 - Oct 2015

► Director for safety training and implementation programs; developed a new initiative based on data analytics, resulting in zero accidents over 18 training exercises and 19,200 annual personnel hours saved.► Organizational project leader for training and maintenance of 34 people and $85 million in government equipment, leading to team achievement as the 2015 Missile Defender of the Year–Okinawa winner.► Planned, recruited, and trained 150 volunteers to run the 16th Kadena Special Olympics composed of over 850 Japanese and American special needs athletes.► Devised a military training plan using AI models resulting in the best team out of four. Show less

Student

• May 2014 - Nov 2014

► Student at Fort Sill, Oklahoma to learn basic military leadership skills.► Graduated first out of 52 Lieutenants in a 19-week course as the Distinguished Honor Graduate and the Iron Leader Award Recipient.

Marketing Manager

• Aug 2011 - May 2014

► Led a 10-person team to organize and facilitate 24 focus groups for taste-testing research and 6 customer satisfaction studies to improve marketing and sales resulting in 20% increased net growth. ► Program success led to the Grant Hall Restaurant Director selection for the International Foodservice Manufacturers Association’s 2014 Silver Plate Award’s 'Specialty Food Services' Category. ► Led a 10-person team to organize and facilitate 24 focus groups for taste-testing research and 6 customer satisfaction studies to improve marketing and sales resulting in 20% increased net growth. ► Program success led to the Grant Hall Restaurant Director selection for the International Foodservice Manufacturers Association’s 2014 Silver Plate Award’s 'Specialty Food Services' Category.