Theodora Gace

Front Office Manager at Heeton Hospitality UK
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • Albanian Native or bilingual proficiency
  • Greek Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Full professional proficiency

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Credentials

  • Guest Relations Training Certificate
    Middlesex University
    Mar, 2021
    - Nov, 2024
  • Level 2 Food Hygiene and Safety for Catering
    High Speed Training
    Oct, 2020
    - Nov, 2024
  • Market Research Analyst for the RAF Museum Research Project
    The Royal Air Force Museum
    Apr, 2019
    - Nov, 2024

Experience

  • Heeton UK
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Jul 2022 - Present

    • Guest Services Manager
      • Nov 2021 - Jul 2022

    • Guest Service Assistant
      • Sep 2021 - Nov 2021

  • The Greek Pitta
    • Luton, England, United Kingdom
    • Team Member
      • Aug 2020 - Jul 2021

      • Took customers' orders quickly and accurately • Handled sufficiently till and cash operations • Ensured high standards of customer service are maintained by providing customers with appropriate service, politely and efficiently • Built loyal clientele through friendly interactions and consistent appreciations • Assisted management with inventory control and stock ordering • Prepared coffee and other drinks based on the company recipes • Maintained a clean and neat workspace at all times

  • Polytechnic University of Valencia
    • Valencia, Valencian Community, Spain
    • International Exchange Office Assistant
      • Sep 2019 - Mar 2020

      • Updating and managing the student's database • Assisting with the administration of student mobility (incoming/ outgoings). • Assisting with correspondence with partner universities and students • Mailing and updating information material and website • General office tasks (photocopying/ emailing/ scanning/ filling documents) • Translation of documents • Updating and managing the student's database • Assisting with the administration of student mobility (incoming/ outgoings). • Assisting with correspondence with partner universities and students • Mailing and updating information material and website • General office tasks (photocopying/ emailing/ scanning/ filling documents) • Translation of documents

  • SSP, Marks & Spencers
    • London Luton Airport, England, United Kingdom
    • Team Member
      • Nov 2018 - Aug 2019

      • Sufficient cash and till handling • Provided customers with appropriate service, friendly, polite and efficient • Demonstrated knowledge of brand/ promoted company’s promotions to increase revenue • Rotating of products to support wastage control • Maintained store display according to the M&S's standards • Carried out accurate stock ordering, following planograms and merchandising requirement • Sufficient cash and till handling • Provided customers with appropriate service, friendly, polite and efficient • Demonstrated knowledge of brand/ promoted company’s promotions to increase revenue • Rotating of products to support wastage control • Maintained store display according to the M&S's standards • Carried out accurate stock ordering, following planograms and merchandising requirement

Education

  • Middlesex University
    Bachelor's degree, International Tourism Management with Spanish
    2017 - 2021
  • Stockwood Park Academy
    BTEC, Sport Level 3 National Extended Certificate
    2015 - 2017
  • Stockwood Park Academy
    BTEC, Travel and Tourism Level 3 National Certificate
    2015 - 2017

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