Experience

Rise & Fall

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Customer Success Associate

  • Oct 2022 - Present

  London, England, United Kingdom Managing customer experience -Developing processes to deal with customer enquiries. -Responsible for raising various satisfaction metrics and other performance indicators. -Office management



The Nunhead Gardener

• United Kingdom
• Retail
• 1 - 100 Employee

• Stock Buyer and Sales Advisor

  • May 2021 - Jun 2022

  London, England, United Kingdom -I hold the company's highest "secret shopper" approval rating, with a score of 91% for my service skills and good manner. -Client facing responsibilities: Assisting customers with purchase of indoor and outdoor plants and horticultural accessories. Building relationships with local residents at a recently-opened location, aiming to increase revenue through building positive relations with return customers whilst maximising total revenue from individual sales. -Logistical… Show more -I hold the company's highest "secret shopper" approval rating, with a score of 91% for my service skills and good manner. -Client facing responsibilities: Assisting customers with purchase of indoor and outdoor plants and horticultural accessories. Building relationships with local residents at a recently-opened location, aiming to increase revenue through building positive relations with return customers whilst maximising total revenue from individual sales. -Logistical responsibilities: Responsible for ordering stock for a busy shop, taking into account the volume of product required based on sales, shelf life of living products (plants), and possible delays caused by changes to customs procedures and HGV shortages. -Online order fulfilment: Responsible for packing and organising delivery for online orders, responding to customer enquiries whilst maintaining a high level of satisfaction. Show less



Office for National Statistics

• United Kingdom
• Government Administration
• 700 & Above Employee

• Census Officer

  • Feb 2021 - May 2021

  London Visiting addresses where no responses to the census were made. Establishing contact with residents and informing them of the importance of the Census. Required patience, perseverance, knowledge of GDPR guidelines, conflict de-escalation skills.



Porticus

• Netherlands
• Philanthropy
• 100 - 200 Employee

• Project Intern

  • Oct 2020 - Jan 2021

  Working with leading homelessness charities ahead of consultation on £1 Million aid strategy addressing homelessness during the Covid-19 Pandemic. -Coded and organised key information and recurrent themes from 30 hours of interview transcriptions with leading homelessness experts in the UK and Ireland. -Produced a large report of recurrent themes and data within these transcripts, focused on increasing legibility of information without reduction or oversimplification of findings for use… Show more Working with leading homelessness charities ahead of consultation on £1 Million aid strategy addressing homelessness during the Covid-19 Pandemic. -Coded and organised key information and recurrent themes from 30 hours of interview transcriptions with leading homelessness experts in the UK and Ireland. -Produced a large report of recurrent themes and data within these transcripts, focused on increasing legibility of information without reduction or oversimplification of findings for use by other team members. -This job required a balance of self-directed work and teamwork. Producing useful and novel ways to analyse and exhibit data on my own, while regularly presenting this work and attending meetings with team leaders and charity experts. In these my input was regularly requested as to how funds could be best allocated within said scheme. Show less