Theng Ouch

Deputy Manager, IT Infra at BICBank Cambodia
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Contact Information
us****@****om
(386) 825-5501
Location
Phnom Penh, Cambodia, KH
Languages
  • Central Khmer Native or bilingual proficiency
  • English Limited working proficiency
  • Chinese Limited working proficiency

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Experience

    • Cambodia
    • Banking
    • 1 - 100 Employee
    • Deputy Manager, IT Infra
      • Jan 2023 - Present

      Manage of Network Infra

    • Senior IT Support Officer
      • Mar 2022 - May 2023

      - work on project IT Infrastructure- keep monitoring network DC and DR- support to security team for pantest to compliance with PCI-DSS- managing all networks, firewall, router, switching for security - Report weekly to management and team- other tasks assign from manager

    • Officer, IT Infra
      • Jun 2020 - May 2022

      - Prepare plan to move and migrate data center. - Plan network cut over and existing network- Support all users internal include problem and PC installation- Work on project SmartRow Datacenter, Migrate Network Infra

    • Cambodia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Network Engineer
      • Mar 2016 - Jun 2020

    • China
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior IT Administrator
      • Feb 2015 - Feb 2016

      - Responsible for hardware and software installation - Supporting all users technical problems - Troubleshooting and maintaining hardware and software - Log all activities into Helpdesk Ticket System - Responsible for hardware and software installation - Supporting all users technical problems - Troubleshooting and maintaining hardware and software - Log all activities into Helpdesk Ticket System

    • IT Support Staff
      • Mar 2014 - Jan 2015

      - Work with team for physical installation, modification, testing and servicing of data/network communication equipment at Head Office, Disaster & Recovery Site, - Branches and Sub Branches including firewall, routers, switches, and ISP backbone - Regularly support, maintenance and troubleshoot both LAN, WAN and IT security in HQ, DR, and Branch/Sub branch offices - Manage to maintain and update the user access rights in Core System and Internal System, file servers, Lotus Mail server and other business applications. - Supporting with other departments and branches to find out their requirements - Solving all problems related to core banking system - Supporting all users technical problems - Installing and updating Card System Software - Coordinating Card System Projects (NAC) - Supporting Visa and Master Card field people - Managing on VMWare, VSphere, and remote control workstations - Managing on KSC Antivirus server and setting up task and policy for workstations Show less

    • IT Engineer
      • Mar 2013 - Apr 2014

      - Working on Active Directory accounts and group policy(Windows 2008) - Strengthening the IT infrastructure through to implementing new technologies - Manage and configure Video streaming server, web server hosting, ftp server, Ldap and samba PDC, social network web application, reservation scheduling system and web documentation management - Manages computer operations, user helpdesk, and user computer training - Coordinates the work of all employees assigned to the support group including operations training. - Work closely with other department like engineering , IT/Billing, etc - Analysis technical issue and troubleshoot customer issue Responsible for hardware and software installation. - Developing and maintaining the company IT systems, software, hardware and network Show less

    • Helpdesk Support
      • Jan 2011 - Mar 2013

      - Configure on Cisco Router and Switch and Linksys. Cisco Switch Configuration (VTP,VLAN,ACL,TRUNK,STP, NAT&PAT) - Cisco Router configuration(Static Routing, Dynamic Routing(RIP, OSPF, EIGRP) - Control and manage all internal network (LAN & Wi-Fi) - Support clients/users problem in/out Company. - Support issue with procedure of document written - Controlling on Helpdesk Ticket and Inventory system - Purchasing all internal equipment (Laptop, Desk Top, IP Phone, and other peripheral) - Control and manage on Mail Server, File Server and DHCP Server. - Maintenance PC, Printer, Scanner, IP Phone and Camera security. - Test and evaluate new technology - Controlling on Kaspersky Server & Client Antivirus - Backup user’s data and email - Monitor network devices with Cacti, Nagios - Control and manage Trixbox of IP Phone System - Log all activity into Help Desk Ticket System. - Working on shuffle tasks in IT Support include projects - Weekly report to manager Show less

Education

  • Norton University, Phnom Penh, Cambodia
    Bachelor’s Degree, Computer Science
    2006 - 2010

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