Experience

Vitality Global

• United States
• Financial Services
• 1 - 100 Employee

• Technical Operations Lead (DevOps)

  • Jul 2021 - Present

• DevOps Engineer

  • Jun 2018 - Jun 2021

  • Deploying, automating, maintaining and managing microservices on production system to ensure the availability, performance, scalability and security of productions systems.• Ability to build release and configuration management of production systems.• Pre-production Acceptance Testing to assure the quality of products/services.• Ability to work on Docker, Kubernates, Jenkins, Apache, NGINX, Ingress, CF Engine, Open shift, Linux and UNIX, Check_mk, Dynatrace and Selenium • Ability to Compile and deploy CF Engine policies• Suggesting architecture improvements, recommending process improvements, evaluate new technology options and vendor products.• Ensuring critical system security using best in class cloud security solutions• Writing Scripts to handle automation / administration using Shell scripting.• Analyse the Log Files, Thread Dumps, JVM Dumps, and Exception Stack Traces• Perform root cause analysis to detect possible system issues • Works closely with project and development teams transitioning production releases• Interact with third party systems and other Lines of Business for avoiding Build/Release conflicts into target servers.• Use JIRA for task master and project status tracking and ticketing mechanism.• Ability to practice DevOps and Agile culture to support continuous integration. • Conduct Technical knowledge sessions to entire team on new improved process established along with tools exposure Show less



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Application Support Analyst

  • Feb 2016 - May 2018

  • Online monitoring, administration and support of 3rd Party applications running on AIX platforms utilising Oracle Databases in a production environment • Provide operational & business support for 3rd Party applications running in a production environment to ensure service is provided within customer Service Level Agreement • Monitor, log, investigate and resolve failures on transaction processing applications • Liaising with and provide assistance to customer representatives during problem resolution • Provide accurate and clear verbal and written reporting for application failure investigations and resolution • Perform scheduled daily, weekly monthly support tasks • Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs • Perform proactive analysis of failures and trends on 3rd Party applications and data to improve service levels • Conduct routine maintenance, upgrades and deployment of 3rd Party applications • Provide assistance and training to support team members • Participate in periodic support compliance audits • Perform after hours standby support on 3rd Party applications running in a production environment • Meet business footprint shift requirements Show less



MTN South Africa

• South Africa
• Telecommunications
• 700 & Above Employee

• Support Engineer

  • Nov 2014 - Jan 2016

  • Installing and configuring computer hardware operating systems and System• Install and configure revenue systems• Monitoring and maintaining computer systems and networks• Taking clients through a series of actions, either face to face or over the telephone to help resolve issues; • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; • Replacing parts as required; • Providing support, including procedural documentation and relevant reports; • Following diagrams and written instructions to repair a fault or set up a system; • Supporting the roll-out of new system; • Setting up new users' accounts and profiles and dealing with password issues;• working with vendors for system trouble shouting • Responding within agreed time limits to call-outs; • Working continuously on a task until completion (or referral to third parties, if appropriate); • Prioritising and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals. • Testing and evaluating new technology; • Conducting electrical safety checks on computer equipment Show less

• Application Administrator

  • Apr 2013 - Oct 2014

  • Administering middleware environments• Support Oracle SOA composite services• Deploying, configuring and validating composite applications• Install and administer clustered middleware environments..• Configuring and monitoring the middleware environments.• Administering, monitoring and securing composite applications and Instances.• Programmatically Managing composite applications.• Diagnosing Problems with composite applications• Interfaces between the applications, other IS Operation teams, IS DEV group, and other corporate teams• Maintain DEV, QA, UAT, STAG and Production Java applications, J2EE application servers, and assure optimum performance of the applications.• Review system logs on critical servers regularly and address system generated errors and warnings immediately to ensure minimum downtimes and disruption to users.• Ensures that all SLAs are met• Document all the applications• Help desk calls and help desk system Show less



University of Venda

• South Africa
• Higher Education
• 700 & Above Employee

• IT Technician

  • Jul 2012 - Mar 2013

  • Talking to clients to get details of faults • Working out the reasons for a fault and explaining these to the client • Fixing equipment, including printers and scanners (known as peripherals) • Setting up new equipment and upgrading existing systems • Testing and servicing equipment • Recording problems and their solutions for future reference • Training clients on new systems or software applications. • Dealing with user profiles for staff on Active Directory. • Issuing access cards for staff. Show less



CSIR

• India
• Research Services
• 300 - 400 Employee

• Cyber Security Awareness

  • Mar 2011 - Dec 2011

  Presenting cyber security issues to the community Presenting cyber security issues to the community