Experience

Old Mutual Insure

• South Africa
• Insurance
• 700 & Above Employee

• Senior Technical Manager

  • Aug 2021 - Present

• Technical Manager

  • Jun 2019 - Aug 2021



Mutual & Federal

• United States
• Banking
• 1 - 100 Employee

• Senior Commercial Underwriting Specialist

  • Oct 2015 - May 2017

  Large accounts review. Offering technical support to our commercial underwriting division as well as brokers,Liaising with our national brokers i.e. PSG, AON, Marsh,Working on their bespoke wordings,Teaching and upskilling our underwriters,Mentoring,Working with our Third Party System Providers to provide our brokers quality and approved policy schedules and policy wordings,Upgrading of commercial policy wordings.Product development Large accounts review. Offering technical support to our commercial underwriting division as well as brokers,Liaising with our national brokers i.e. PSG, AON, Marsh,Working on their bespoke wordings,Teaching and upskilling our underwriters,Mentoring,Working with our Third Party System Providers to provide our brokers quality and approved policy schedules and policy wordings,Upgrading of commercial policy wordings.Product development



Mutual & Federal Insurance Company Limited

• Best Practice Consultant : Group Schemes

  • Jul 2013 - Sep 2015

  To research and communicate best practice documents related to Commercial, Agri and Personal Group Schemes including Sasria. To monitor and evaluate any legislations/regulations which have an impact on insurance business. To provide guidance on regulations and compliance issues; Vetting of policy schedules, Liaise with Third Party System Providers; Take-on procedures for Group Schemes; Issue Best Practice Circulars; Risk analysis, control and mitigation. To research and communicate best practice documents related to Commercial, Agri and Personal Group Schemes including Sasria. To monitor and evaluate any legislations/regulations which have an impact on insurance business. To provide guidance on regulations and compliance issues; Vetting of policy schedules, Liaise with Third Party System Providers; Take-on procedures for Group Schemes; Issue Best Practice Circulars; Risk analysis, control and mitigation.

• QA Specialist Underwriting Operations

  • Aug 2011 - Jun 2013

  Implementation of sound portfolio underwriting principles for commercial group schemes.To monitor, develop and implement corrective actions where needed.- Conduct Commercial Underwriting Review (CUR)- Compile CUR Report on National, Branch Schemes & UMA- Compile CUR Corrective Actions- Liaise/agree with Sales and Underwriting on implementation of CUR Corrective Action- Conduct Technical Underwriting Review (TUR); Compile reports; Identify, Classify & document non-conformances- Conduct Root Cause Analysis on non-conformances- Manage Quality Assurance Action Plans - Conduct Peer Reviews- Quality Assurance Review of Mutual & Federal branches, Brokers and UMA's; Do Due Diligences on New Brokerages and UMA's; Risk mitigation- Assist in continious improvement of the QA model, processes and procedures- Ensure adherence to organisational policies, practices and procedures

• Commercial Technical and Audiit Consultant

  • Apr 2010 - Jul 2011

• Manager - Processing Hub

  • Nov 2008 - Apr 2010

  Managing, training, coaching staff of about 30 who had no insurance experience on how to issue New Business, Mid-Term Policy Adjustments, Renewals, sort Accounts queries, do Quotations, request Surveys and Risk Requirements- Follow ups and ensure that risk improvements were complied with. First intake of People with Disabilities in the company - no insurance experience, helped to train and upskill and be accommodative, understand their different kinds of Disabilities and show some empathy.