Experience

North Georgia Eye Clinic

• United States
• Medical Practices
• 1 - 100 Employee

• Ophthalmic Technician/Office Assistant

  • Aug 2019 - Present

  Conduct diagnostic testing for examinations. Coordinate with product representatives to procure product samples. Comply with comprehensive patient data lists for annual audits, insurance, and payment processing. Instruct and guide new staff members during their training period. Streamline clinic flow by addressing patient escalations as lead technician. Ensure meticulous inventory management and completion of work orders, while troubleshooting and resolving issues promptly. Serve as go-to… Show more Conduct diagnostic testing for examinations. Coordinate with product representatives to procure product samples. Comply with comprehensive patient data lists for annual audits, insurance, and payment processing. Instruct and guide new staff members during their training period. Streamline clinic flow by addressing patient escalations as lead technician. Ensure meticulous inventory management and completion of work orders, while troubleshooting and resolving issues promptly. Serve as go-to person for a wide range of tasks and responsibilities in front- and back-office duties. Show less Conduct diagnostic testing for examinations. Coordinate with product representatives to procure product samples. Comply with comprehensive patient data lists for annual audits, insurance, and payment processing. Instruct and guide new staff members during their training period. Streamline clinic flow by addressing patient escalations as lead technician. Ensure meticulous inventory management and completion of work orders, while troubleshooting and resolving issues promptly. Serve as go-to… Show more Conduct diagnostic testing for examinations. Coordinate with product representatives to procure product samples. Comply with comprehensive patient data lists for annual audits, insurance, and payment processing. Instruct and guide new staff members during their training period. Streamline clinic flow by addressing patient escalations as lead technician. Ensure meticulous inventory management and completion of work orders, while troubleshooting and resolving issues promptly. Serve as go-to person for a wide range of tasks and responsibilities in front- and back-office duties. Show less



Milan Eye Center

• United States
• Medical Practices
• 1 - 100 Employee

• Ophthalmic Technician

  • Feb 2017 - Jul 2019

  Executed diagnostic testing for comprehensive examinations. Organized and managed patient schedules. Guided and mentored new staff members during training sessions. Assist ophthalmologists in providing patient care to contribute to accurate assessment and treatment of eye conditions.

• Lead Customer Service Representative

  • Jun 2016 - Feb 2017

  Managed high call volume efficiently and provided prompt responses to callers. Acted as liaison between patients, doctors, referring providers, and healthcare organizations. Facilitated training of new staff to ensure a smooth onboarding process. Collected outstanding patient balances in an accurate and professional manner.



Great Expressions Dental Centers

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Claims Representative

  • Dec 2015 - Apr 2016

  Expedited payment processing from insurance companies. Investigated and processed denials and conducted corrective claims to rectify discrepancies. Conducted comprehensive audits and corrected accounts to maintain accuracy and compliance. Expedited payment processing from insurance companies. Investigated and processed denials and conducted corrective claims to rectify discrepancies. Conducted comprehensive audits and corrected accounts to maintain accuracy and compliance.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Customer Service Representative

  • Dec 2007 - Dec 2014

  Delivered exceptional customer support and attained complete satisfaction. Spearheaded and motivated customer service team to cultivate positive and efficient work environment. Managed escalated issues, implemented effective improvement strategies, and upheld stringent service standards. Delivered exceptional customer support and attained complete satisfaction. Spearheaded and motivated customer service team to cultivate positive and efficient work environment. Managed escalated issues, implemented effective improvement strategies, and upheld stringent service standards.