Experience

Corvias

• United States
• Strategic Management Services
• 300 - 400 Employee

• SVP, Property Operations

  • Mar 2022 - Present

  The Senior Vice President (SVP), Property Operations is responsible for ensuring operational, financial and programmatic outcomes that deliver value to our residents and partners. Provide strategic leadership to the operations team to achieve goals and objectives. The Senior Vice President (SVP), Property Operations is responsible for ensuring operational, financial and programmatic outcomes that deliver value to our residents and partners. Provide strategic leadership to the operations team to achieve goals and objectives.



Nestle Tollhouse Cafe by Chip - E. Texas / S. Louisiana

• United States
• Food and Beverage Services
• 1 - 100 Employee

• President / CEO

  • Dec 2019 - Present

  Nestlé Toll House Café by Chip is a premiere dessert and bakery café offering customers an unrivaled experience through the use of fine ingredients, indulgent creations, distinct flavor profiles and the rich tradition of the very best Nestlé® brands. Thelma currently has franchised 5 locations in Louisiana from Crest Foods Inc., a franchisor of Nestlé Toll House Café by Chip, based in Richardson, Texas. Nestlé Toll House Café by Chip is a premiere dessert and bakery café offering customers an unrivaled experience through the use of fine ingredients, indulgent creations, distinct flavor profiles and the rich tradition of the very best Nestlé® brands. Thelma currently has franchised 5 locations in Louisiana from Crest Foods Inc., a franchisor of Nestlé Toll House Café by Chip, based in Richardson, Texas.



Campus Living Villages

• Australia
• Higher Education
• 300 - 400 Employee

• Chief Executive Officer

  • Aug 2017 - Dec 2019

  Provide inspired leadership company wide. Make high-level decisions about policy and strategy. Report to the board of directors and keep them informed. Work with the executive board to determine values and mission, and plan for short and long term goals.

• Vice President Operations

  • Oct 2016 - Aug 2017

  As the Vice President – Operations I was responsible for the strategic leadership and management oversight of all owned and managed Village assets including financial objectives, student services and supporting partnerships. Since joining Campus Living Villages in 2010, my portfolio has grown from two villages to twenty-three with continuous year on year objective improvements. In recent years, I have helped to stabilize and turn around several C15 assets and continued to work towards a… Show more As the Vice President – Operations I was responsible for the strategic leadership and management oversight of all owned and managed Village assets including financial objectives, student services and supporting partnerships. Since joining Campus Living Villages in 2010, my portfolio has grown from two villages to twenty-three with continuous year on year objective improvements. In recent years, I have helped to stabilize and turn around several C15 assets and continued to work towards a standardization platform for the business. I also collaborated with regional operation leaders globally in CLV on Operational Excellence.

• AVP of Operations

  • Jan 2013 - Oct 2016

• Regional General Manager

  • Nov 2011 - Jan 2013

• General Manager

  • Feb 2010 - Nov 2011



Silverleaf Resorts

• Genral Manager

  • Oct 1997 - Oct 2009

  As the General Manager of a large destination resort I provided the leadership expertise that ensured the effective and efficient operation of a timeshare resort and exceeded the operational goals and profitability objectives. I also managed the operations of the resort providing superior guest services and a great environment for employees to work and guest to stay. Leadership Experience Became a leader in resort operations. Successfully turned failing property around and grew an… Show more As the General Manager of a large destination resort I provided the leadership expertise that ensured the effective and efficient operation of a timeshare resort and exceeded the operational goals and profitability objectives. I also managed the operations of the resort providing superior guest services and a great environment for employees to work and guest to stay. Leadership Experience Became a leader in resort operations. Successfully turned failing property around and grew an existing property to largest in company. Highlights: Growth: Managed all operating functions of a 374 unit high occupancy volume timeshare. Overseeing 150+ employees with Department Managers for all Administrative, Maintenance, Housekeeping, Grounds, Front Desk, Customer Service, and Resort Activities reporting directly to my office. Grew with the property by 100 units completing new construction inspections, building punches and releasing new inventory for occupancy. Community and Government: Aggressively worked to improve local community relationships by attending P/R functions, serving and participating with the Chamber of Commerce, worked with local schools, met and worked with local County Commissioners and Rotary. Sales: Received Outstanding Performance and Dedication to Sales Department Awards in 2004, 2005, 2006, 2007 and 2008. (Hill Country Resort Sales Offices doubled volume from 2004 to 2009.) Quality: Received Excellent Customer Service Ratings on all Quarterly Secret Shopper Reports March 2005 – June 2009. Dedication: I led by example and believe in driving others to be the best by pushing myself to exceed expectations. Many of my staff have been promoted to Management positions at other resorts. Show less As the General Manager of a large destination resort I provided the leadership expertise that ensured the effective and efficient operation of a timeshare resort and exceeded the operational goals and profitability objectives. I also managed the operations of the resort providing superior guest services and a great environment for employees to work and guest to stay. Leadership Experience Became a leader in resort operations. Successfully turned failing property around and grew an… Show more As the General Manager of a large destination resort I provided the leadership expertise that ensured the effective and efficient operation of a timeshare resort and exceeded the operational goals and profitability objectives. I also managed the operations of the resort providing superior guest services and a great environment for employees to work and guest to stay. Leadership Experience Became a leader in resort operations. Successfully turned failing property around and grew an existing property to largest in company. Highlights: Growth: Managed all operating functions of a 374 unit high occupancy volume timeshare. Overseeing 150+ employees with Department Managers for all Administrative, Maintenance, Housekeeping, Grounds, Front Desk, Customer Service, and Resort Activities reporting directly to my office. Grew with the property by 100 units completing new construction inspections, building punches and releasing new inventory for occupancy. Community and Government: Aggressively worked to improve local community relationships by attending P/R functions, serving and participating with the Chamber of Commerce, worked with local schools, met and worked with local County Commissioners and Rotary. Sales: Received Outstanding Performance and Dedication to Sales Department Awards in 2004, 2005, 2006, 2007 and 2008. (Hill Country Resort Sales Offices doubled volume from 2004 to 2009.) Quality: Received Excellent Customer Service Ratings on all Quarterly Secret Shopper Reports March 2005 – June 2009. Dedication: I led by example and believe in driving others to be the best by pushing myself to exceed expectations. Many of my staff have been promoted to Management positions at other resorts. Show less