Experience

Epic Web Results

• United States
• Advertising Services
• 1 - 100 Employee

• WordPress Designer/Developer & SEO

  • Jan 2019 - Present

  Despite originally being hired as an assistant SEO, Epic Web Results quickly realized I have a knack for web design & asked that I become a full-time designer/developer after only a few months on the job. I was then trained in the art of developing professional-looking websites with SEO & mobile-first principals in mind, which I now have a very good grasp of. Not only have I since learned a great deal from an excellent SEO about best practices and techniques, I've been able to implement those techniques into designs that have taken our small company to the next level. My design work has ultimately allowed our company to attract higher end clients than previously and made sales a little more effective. My designs for landing pages & PPC-related campaigns also produce a higher than average click-through-rate & rate of return, according to my employer. An incomplete list of skills acquired are as follows:• Designing and developing professional WordPress websites and landing pages from scratch, or template, using the current best design and SEO practices, with a mobile-first mentality.• Proficient with many of today’s most popular design themes & frameworks, such as Avada, Divi & Oxygen. • Able to implement custom HTML, CSS and JavaScript for enhanced look & added functionality.• Very good with Photoshop & enhancing designs with customized images, logos & Favicons.• Implementation & functionality of the most necessary plugins for speed, security & SEO.• Also Producing client-related & testimonial videos, for both clients and our own company, with custom intro’s, outros & music etc., for YouTube and websites.



teleNetwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Support

  • Mar 2016 - Sep 2018

  • Professional and reliable work-from-home technical support specialist.• Duties include telecommunications technical support and troubleshooting, data entry, customer account maintenance, field-service dispatching/scheduling, and soft-sales.• Quiet and professional work-from-home office is fully equipped with dedicated land line, 100 MB high-speed internet connection, multiple late-model core i-7 & i-8 computers, multiple large monitors, HD webcam, and professional USB and landline headsets.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Oct 2013 - Mar 2016

  • Award-winning, work-from-home, software technical support specialist.• Was promoted from 1st level agent, supporting customers, to 2nd level agent, supporting other agents exclusively. Then to Real Time Analyst, monitoring all agent activity, and maintaining service levels and schedule changes.• Duties included data entry, tax software technical support, and new agent support, guidance, and coaching. In addition to service level, staffing, and agent scheduling coordination. • Award-winning, work-from-home, software technical support specialist.• Was promoted from 1st level agent, supporting customers, to 2nd level agent, supporting other agents exclusively. Then to Real Time Analyst, monitoring all agent activity, and maintaining service levels and schedule changes.• Duties included data entry, tax software technical support, and new agent support, guidance, and coaching. In addition to service level, staffing, and agent scheduling coordination.



Wire to Wire, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Voice & Data Technician

  • May 2010 - Sep 2013

  • Primarily engaged in commercial voice, data, and video related projects, ranging from troubleshooting, to full phone and computer network infrastructure installation.• CAT5e, CAT 6 and Fiber Optic cabling and termination experience, for both rough-in and finish. • Primarily engaged in commercial voice, data, and video related projects, ranging from troubleshooting, to full phone and computer network infrastructure installation.• CAT5e, CAT 6 and Fiber Optic cabling and termination experience, for both rough-in and finish.