Experience

Kollective Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2020 - Present



G5

• United States
• Advertising Services
• 100 - 200 Employee

• Sr. Client Experience Manager

  • 2013 - Mar 2020

  o Currently plan, create, analyze, and manage holistic data-driven digital marketing initiatives for medium to large portfolio G5 clients. o Recommend service levels, scope project requirements, and define success for G5 digital initiatives, which include: SEM/PPC budgets, website build, graphic design, lead management, local SEO strategies, and social media campaigns. o Consult with each client to craft a tailored digital presence/strategy which closely reflects their brand identity through conversion-optimized website design, Adwords search and display advertising, conversion-optimized website design, and SEO keyword research.o Continually analyze website and SEM efforts within Google Analytics/Adwords to provide clients ongoing recommendation and performance metrics for established KPIs. o Manage and coordinate with internal teams on upcoming product releases, functionality enhancements, and testing.o Assist clients with domain/registrar management, ongoing HTML/CSS edits to existing websites, and general content updates.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Sep 2010 - Jul 2012

  As a Retention Specialist, my primary responsibilities included connecting with at-risk customers, reestablishing brand loyalty with renewed 2-year contracts, and setting up payment arrangements for past due accounts. I always exceeded business expectations in account retention, contract renewal rate, and customer satisfaction. As a Retention Specialist, my primary responsibilities included connecting with at-risk customers, reestablishing brand loyalty with renewed 2-year contracts, and setting up payment arrangements for past due accounts. I always exceeded business expectations in account retention, contract renewal rate, and customer satisfaction.