Experience

The Fair Work Ombudsman

• Australia
• Government Administration
• 400 - 500 Employee

• Advisor

  • Jan 2023 - Present

  • Deal with calls from employers and employees • Research any relevant industry/occupation awards or enterprise agreements while dealing with a customer • Provide relevant and applicable information to customers while maintaining objectivity and neutrality • Identify when certain situations are appropriate to escalate to certain departments for further action • Verify customer’s identity and personal information • Maintain confidentiality and security standards • Provide assistance in helping customers understand applicable provisions of awards/EBA’s and clarify their entitlements and rights • Understanding of the NES • Receive feedback from team leaders, senior advisers and coaches in order to constantly improve • Consult other senior members to verify information that is being provided to customers in addition to clarify/break down unique situations • Know my scope in being able to provide advice and referring customers to relevant state bodies or services should their situation be beyond my jurisdiction • Always familiar and up to date with any changes made to employment standards Show less



Coles Group

• Australia
• Retail
• 700 & Above Employee

• Online Shopper

  • Jul 2021 - Jan 2023

  • Loaded and Unloaded trucks • Organised vans and orders to ensure customers got the right orders and the orders were correct in accordance to the drivers’ delivery schedule • Verified quantity and quality of products of each order • Have experience with dealing with a wide range of people as Gosnells isn’t necessarily the nicest of places • Coordinated orders with customers who came to pick up their weekly shopping • Helped me become a lot more independent and proactive as at times, I may find myself in a scenario where I have to handle a task by myself Show less



RAC Arena

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Human Resources Intern

  • Aug 2022 - Oct 2022

  • Undertook compliance checks of approximately 80-100 employees • Consolidated files of current and past employees (Re-filed their whole inventory/archive of files) • Verified pre-employment mandatory documents of employees • Communicated with employees to receive any documents that were missing from their employment records • Updated the contracts of employees that may have had wrong pay rates, personal details etc • Internship requires me to assess the current onboarding system and then suggest improvements to the process Show less



AirRoad Group

• Australia
• Truck Transportation
• 1 - 100 Employee

• Pick Packer

  • Jan 2021 - Jul 2021

  • Loaded and unloaded trucks. • Organized products to streamline packing procedures. • Verified quantity and description of materials received by checking merchandise against packing list. • Operated equipment while observing standard safety procedures. • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. • Used hand-held scanners and physical logs to accurately track item movements. • Loaded and unloaded trucks. • Organized products to streamline packing procedures. • Verified quantity and description of materials received by checking merchandise against packing list. • Operated equipment while observing standard safety procedures. • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first. • Used hand-held scanners and physical logs to accurately track item movements.



Guzman y Gomez Mexican Kitchen

• Australia
• Food and Beverage Services
• 700 & Above Employee

• Crew Member

  • May 2020 - Apr 2021

  • Provided excellent customer service by greeting customers and meeting quality expectations • Took orders, prepared meals and collected payments • Maintained fast speed of service, especially during rush times • Worked well with teammates and accepted coaching from management team • Became familiar with products to answer questions and make suggestions • Worked front counter, drive-thru and other areas as needed • Performed shift change tasks each day to keep store neat and running smoothly • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas Show less



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Delivery Driver

  • Jan 2020 - Apr 2020

  • Accurately recorded delivery, payment and route information using handheld devices • Completed on-time deliveries by choosing best and most efficient routes • Completed rush deliveries on tight timetables to satisfy customer needs • Delivered packages to customer doorsteps and business offices • Fostered positive working relationships with regular customers • Accurately recorded delivery, payment and route information using handheld devices • Completed on-time deliveries by choosing best and most efficient routes • Completed rush deliveries on tight timetables to satisfy customer needs • Delivered packages to customer doorsteps and business offices • Fostered positive working relationships with regular customers