System Engineer L3

• Jan 2022 - Present

System Engineer

• Jul 2015 - Jan 2022

- Responding to client support requests. - Implementation of new systems (includes servers, virtualization, LANs, WANs, security, desktop environments) - SLA documentations and maintenance. - Performing and Reviewing Backups ( shadowprotect, backup exec, YSB, HP live) - Monitoring console alerts for errors, failures, or problems - Keeping customers site documentation up-do-date. - Responding to client support requests. - Implementation of new systems (includes servers, virtualization, LANs, WANs, security, desktop environments) - SLA documentations and maintenance. - Performing and Reviewing Backups ( shadowprotect, backup exec, YSB, HP live) - Monitoring console alerts for errors, failures, or problems - Keeping customers site documentation up-do-date.

Desktop Support Analyst

• Mar 2014 - Jul 2015

-- Administrate IT ticketing system, allocating, responding and updating tickets within expected time frames. -- Setup new user, Ensure User accounts are up to date in Active Directory. -- System and server deployment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. -- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. -- Support LANs, WANs, network segments, Internet, and intranet systems. -- Troubleshoot problems reported by users. -- Evaluate and modify system's performance. -- Identify user needs. -- Maintain integrity of the network, server deployment, and security. -- Design and deploy networks. -- Perform network address assignment. -- Assign configuration of authentication and authorization of directory services. -- Maintain network servers such as File servers, Print servers, Phone server, and VPN.

Service Desk Analyst

• Aug 2013 - Jul 2015

• Provide troubleshooting and configuration support for client desktop on various operating system and networking environment • Provide technical support over the phone to all IT users. • Handling incoming incidents via the phone / e-mail promptly and effectively. • Diagnosing and resolving a wide range of technical issues over the phone. • Escalating calls and issues where necessary to senior managers & team leaders. • Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software. • Updating support documentation.

Sales Merchandiser

• Jan 2009 - Jul 2015

Intern - Systems Administrator

• Jun 2012 - Jul 2013

•Evaluate the feasibility of roaming profile workstations in Ubuntu platform through the use of LDAP and NFS server. •Implementation of roaming profile workstation within the current infrastructure. •Install and configure Ubuntu Server with LDAP server as Active directory and NFS server for users file storage. •Routine networking tasks throughout the implementation phase. •Training end users during handover phase. •Maintaining documentation around system requirement and functionality. •Writing Scripts to configure the applications