Experience

The Daniel Group-Measure, Manage, and Improve CX

• United States
• Research Services
• 1 - 100 Employee

• Chief Executive Officer

  • Sep 1989 - Present

  Charlotte, North Carolina, United States The Daniel Group helps B-to-B companies measure, manage, and improve customer experience. Our clients include Navistar, AGCO, Equipment Depot, and approximately 80% of the Caterpillar dealers in North America.

• Chief Executive Officer

  • Jan 2021 - Sep 2023

  United States

• President

  • Oct 1989 - Aug 2022

  Charlotte, NC My focus is helping b-to-b companies improve the experience for their customers. I am broadly knowledgeable in the customer service environment for construction equipment, transportation equipment, agricultural products, and material handling markets.



Norelli & Company

• Business Consulting and Services
• 1 - 100 Employee

• Vice President

  • Mar 1985 - Aug 1989

  Charlotte, NC Worked with this turnaround management company as a project manager and business developer.



Rexham Corp., Packaging Machinery Division

• Planning Manager

  • Jun 1980 - Feb 1985

  Served first as Assistant Director of Corporate Planning and later held a combined planning and product manager position for the machinery division. Successfully launched a new product for the machinery group.



Eli Lilly, Elanco Division

• Sales Manager

  • Aug 1977 - Jun 1980

  Held sales positions in two different territories within Lilly.