Experience

Arkansas State University-Beebe

• Coordinator

  • Aug 2014 - Present

  • Provide guidance to the students to prepare accountability for their decisions and an understanding of how those decisions impact their success • Monitor and maintain records in accordance with the Memorandum of Agreements (MOA) between the Department of Workforce and the Department of Higher Education and lead co-workers in compliance with MOA • Responsible for recording and providing attendance and progress to Transitional Employment Assistance (TEA) Case Manager • Gather and produce information for reports for Arkansas State University-Newport/CPI staff and for Arkansas Department of Higher Education/CPI staff • Train students to prepare resumes, cover letters and references • Assist students in using Kuder and Plato • Administer academic placement tests using Compass • Educate students on search strategies, and interviewing skills • Responsible for student case load—progression, retention, and completion • Recognize student issues, evaluate student requests and determine suitable means for resolutions • Assist in the preparation of reports • Responsible for tracking students upon completion to make sure students are working • Responsible and monitor students’ attendance via written or electronic spreadsheet submitted by instructors • Collaborate with faculty members and other departments to ensure that students inquiries are being handled in a timely manner • Attend weekend and evening functions as necessary to promote Academic Program • Awarded and administered financial benefits by coordinating with students, Financial Aid, Department of Human Services and Department of Workforce, taking into account the policies and procedures specific to each entity Show less



Arkansas State University-Newport

• Library Academic II

  • Jan 2000 - Aug 2007

  Duties and Responsibilities • Catalogued library materials • Generated reports of circulation, patron count, and reference questions using Excel • Prepared statistical reports and overdue notices using Access • Analyzed users' needs to determine what information is appropriate, as well as search for, acquire, and provide the information • Helped users navigate the Internet so they could search for relevant information efficiently • Processed overdue books and fines, and other lending matters • Undertook a variety of activities within the Library to include dealing with reserved books, shelving and shelf-checking, recording lost property and recording inventory • Searched databases in order to locate and access material held by the Library or other institutions to assist academic staff, researchers and other students with their studies and research • Offered general advice to library users on library materials to enable them to pursue their study/research/teaching effectively • Effectively responded to telephone and in-person inquiries • Communicated information to patrons about registration procedures • Distributed and evaluated card applications and issued library cards • Acknowledged complaints and problems and resolved them within areas of authority. • Provided instruction to patrons by explaining and demonstrating the proper use of equipment, library automation system and online resources • Operated and maintained a variety of library and office equipment • Proctored tests online and in hard copy for a number of universities • Proofread and edited documents for students • Taught a Microsoft PowerPoint to 10th Graders during Kids College • Ordered and purchased library supplies Show less