Experience

Intrepid Studios, Inc

• United States
• Computer Games
• 1 - 100 Employee

• Community Manager

  • Jan 2023 - Present

  Create communications (e.g., social posts, blogs) with high levels of quality and timelinessAct as public-facing representative of Intrepid, and communicate on behalf of the brand across multiple channels and at eventsAid in the design and execution of North American English community development effortsManage communications plans and channels, striving for continuous improvement.Strategize and execute on reactive communications to playersCreate engagement opportunities at in-person and online eventsAnalyze and report on content performance data to drive continuous improvement, optimization, and innovationProvide meaningful feedback to game teams on community sentiments, concerns, and suggestionsworks in close partnership with integrated marketing and game teams to build excitement and relationships on behalf of the company.

• Associate Community Manager

  • Jul 2021 - Jan 2023

  Create communications (e.g., social posts, blogs) with high levels of quality and timelinessAct as public-facing representative of Intrepid, and communicate on behalf of the brand across multiple channels and at eventsAid in the design and execution of North American English community development effortsManage communications plans and channels, striving for continuous improvement.Strategize and execute on reactive communications to playersCreate engagement opportunities at in-person and online eventsAnalyze and report on content performance data to drive continuous improvement, optimization, and innovationProvide meaningful feedback to game teams on the community’s sentiment, concerns, and suggestionsworks in close partnership with integrated marketing and game teams to build excitement and relationships on behalf of the company.



REEF

• United States
• Real Estate
• 700 & Above Employee

• Event Manager

  • May 2018 - Mar 2021

  • Manage a team of 75 employees across 9 accounts. • Manage and book special event services to high-profile clients and venues across the Minneapolis / St. Paul metro area. • Source, interview and hire team members and manage team performance. • Train employees on customer service best practices, hospitality, and safe vehicle handling. • Known for proactive problem solving, exceptional time management, multi-tasking skills and innovation. • Act as public relations representative for the valet division of Reef Technology. • Responsible for client relationship management, contract negotiation, event planning / execution, and customer satisfaction. • Manage client billing and invoice through Zoho.



Esports @ UMN

• University of Minnesota Twin Cities

• Community Manager / Social Media Manager

  • Jan 2017 - Jun 2019

  • Built and managed one of the largest Esports communities in Minnesota. • Grew community membership from 50 initial members during the founding of the club to over 500 members by 2019, before turning the club over to the university recreation administration. Done through organic and paid strategies. • Created and delivered bi-weekly newsletters, event and PR announcements and communications using original, strategic and quality content. • Created and executed email marketing campaigns, managed all social media and scheduled media editorial calendar. Left a foundation for future community managers to build upon. • Provided and promoted interactive discussion with the community. Acted as liaison between teams and organization leaders. • Developed relationships with decision-makers and negotiated sponsorship opportunities with 3rd party sponsors on behalf of the club including the Minnesota Timberwolves, ShiftUp Esports, UMN Recreation Administration, Jack Link’s, Tespa, Blizzard and more. • Assisted with coordination of large-scale Esports community events with over 500+ participants. • Collaborated with Mystic Lake Casino to help them build and present the inaugural ‘EPIC Esports’ tournament.



Motorwerks MINI

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• MINI Genius (Product Specialist)

  • Aug 2015 - Aug 2016

  • Cold-called recent customers to offer complimentary after-purchase services. • Provided technical expertise and problem-solving as a service to current, prospecting and past customers. Assisted customers via phone, email and walk-in appointments. • Developed relationships cross-functionally and with executive leadership to drive brand engagement. • Consulted with prospective clients and sales professionals providing product subject matter expertise. • Ensured positive customer experience by test-driving vehicles and discussing specifications with new car owners. • Acted as a brand representative and product consultant across Minnesota and Wisconsin on behalf of Motorwerks MINI.



Unparalleled Parking

• Valet Captain

  • Oct 2014 - Aug 2015

  As a valet captain, it was my responsibility to manage the valet operations of several restaurants across the west-metro area. I worked with other valet captains to ensure the best service possible. This includes auditing vehicle occupancy. Managing a team of valet attendants and acting as an account liaison between the restaurants and Unparalleled Parking. This was a self managed and independent position. As a valet captain, it was my responsibility to manage the valet operations of several restaurants across the west-metro area. I worked with other valet captains to ensure the best service possible. This includes auditing vehicle occupancy. Managing a team of valet attendants and acting as an account liaison between the restaurants and Unparalleled Parking. This was a self managed and independent position.



Party City

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jul 2013 - Oct 2014

  This was a part-time position I had during high school. As a sales associate and self titled "balloon bartender" it was my duty to greet customers as they came and went. My responsibilities included offering assistance across the many departments of the store. This included helping customers plan their events and guide them towards purchasing decisions depending on their needs. Known for my ability to up-sell and ensure each customer received everything they needed from their first visit while maximizing store profits.