Experience

Points North Studio
• United States
• Graphic Design
• 1 - 100 Employee
• Executive Assistant

  • Jun 2022 - Present

Hire Runner
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Executive Assistant

  • Apr 2022 - Present

Valant
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Provisioning Specialist

  • Apr 2022 - Present


Super Flex Studios

• Design Services

• Owner/Operator

  • May 2019 - Present

  I run my own independent, multi-faceted production company! What started as a Pre-Pandemic Courier Service for the Greater Seattle Area has turned into an ultra-lean production studio and creative consulting firm. I run my own independent, multi-faceted production company! What started as a Pre-Pandemic Courier Service for the Greater Seattle Area has turned into an ultra-lean production studio and creative consulting firm.



Abena North America

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Dec 2017 - Apr 2018

  •Managed all operations of the customer service department •Developed and created a new team to focus on meeting and exceeding established business goals and the objectives of the company and the two brands we produced •Ensured customer inquiries regarding product, and logistics-related issues were handled in a timely and efficient manner •Proactively identified opportunities to improve and enhance systems and processes to increase the efficiency and effectiveness of team •Identified opportunities to train, monitor, and coach to identify sales opportunities •Collaborated with all department leaders to identify and implement process improvement strategies Show less



Local Artworks of SoCal

• Customer Engagement & Marketing Manager

  • Oct 2016 - Oct 2017

  •Increased brand awareness within the community •Managed events and inspired customers to create art •Aided in AR/AP management and consulted CEO on best business practices •Managed social media pages and website •Increased brand awareness within the community •Managed events and inspired customers to create art •Aided in AR/AP management and consulted CEO on best business practices •Managed social media pages and website



Zabin Group

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2014 - Jul 2016

  •Managed all operations of the customer service department •Held Responsible for coordinating all activities, resources, and processes in place necessary to fulfill customer and company requirements from beginning of production through delivery •Developed and refined the team by administering coaching sessions and team meetings •Researched continuous process improvement and opportunities to drive accuracy, consistent service, proactive internal and external customer support, and efficiency within my department •Evaluated staff performance, provided guidance and coaching, and on-going development Show less



Harveys

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• • Jul 2011 - Apr 2014

  •Managed all aspects of customer service for Harveys ecommerce store, within a ROWE work environment (Results Only Work Environment – 90% remote)•Heavy customer service interaction via phone, email, and social media to process website orders, suggest products/services, resolve product or service problems and the overall handling of all company correspondence•Created and implemented new policies and procedures to set guidelines for website FAQ and company standards•Worked directly with Creative, Marketing, Production, Distribution and Retail Store teams to execute solutions on high-level customer service issues•Managed customer service of Social Media platforms: Website Q&A, Product Reviews•Supervised website returns, exchanges, and warranty services•Held 50% accountable in achieving website yearly sales goal of 3.5 million Show less

• • Jun 2007 - Jul 2011

  •Managed operations of retail locations, retail employees, and all events•Maintained store staffs: recruitment, training, orientation, development, coaching, counseling/discipline, and overall encouragement and performance of associates in meeting KPI and career development•Achieved financial objectives by skillful planning of store budgets, expense management, product replenishment, store inventories, low shrinkage goals and executing successful in-store events•Formulated customer-enticing visual merchandising plans for display of products and point-of-purchase•Worked closely with marketing team to coordinate all in-store events •Developed “Harveys Book” an interactive customer experience to build relationships with new and existing customers Show less

• • Dec 2006 - Jun 2007

  •Oversaw all showroom operations for Harveys showroom, built relationships with customers, wholesale vendors, local retailers, visiting partners and artist collaborators



Emeritus

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Office Director

  • Jan 2006 - Jun 2006

  •Coordinated and managed all business office functions while assisting the Executive Director •Managed all accounts payable and accounts receivable •In-house HR liaison for all 40+ employees •Coordinated and managed all business office functions while assisting the Executive Director •Managed all accounts payable and accounts receivable •In-house HR liaison for all 40+ employees



Allstate

• United States
• Real Estate

• Staff Claim Associate

  • Jan 2000 - Jan 2005

  •Coordinated internal control and auditing of internal claim adjusters via accounting/compliance procedures •Held responsible to purchase, maintain and stock office supplies and equipment for office of 120+ employees •Coordinated internal control and auditing of internal claim adjusters via accounting/compliance procedures •Held responsible to purchase, maintain and stock office supplies and equipment for office of 120+ employees