Experience

Go Vertical Media Group

• Advertising Services
• 1 - 100 Employee

• Owner

  • 2019 - Present

  • Design and Development of WordPress websites • Train clients in eCommerce best practices and WooCommerce store management • Manage other freelancers to ensure quality and completeness of projects • Design and Development of WordPress websites • Train clients in eCommerce best practices and WooCommerce store management • Manage other freelancers to ensure quality and completeness of projects



Dairy Lane Systems Ltd.

• Canada
• Dairy Product Manufacturing
• 1 - 100 Employee

• Marketing and Administrative Assistant

  • 2018 - 2021

  • Creation of graphic design and marketing materials • Shoot and edit video of various completed projects and special events • Product photography of in stock parts for the launch of an e-commerce ordering platform • Edit photos of in progress and completed projects for social media content • Updating the companies existing websites within the WordPress Content Management System • Development of an online payment portal for clients • Development of an IT Support Ticket System • Development of a mapping portal with locations of current customers and route planning for delivery drivers • Assist in the planning and setup of regional trade shows, open houses, and the annual DLS Christmas Party • Assist with ordering and setup of promotional clothing for customers and staff • Assist with the management of the company email through Microsoft 365 • Assist in an accounting capacity for one of the businesses under the DLS group of companies (DLS Biogas) • Create part numbers for newly stocked inventory



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Credit Card Advisor - Inbound/Outbound Sales

  • 2015 - 2018

  Inbound: • Provided legendary customer service to inbound callers • Efficiently solved issues that customers would call in about regarding credit cards • Effectively used the H.E.A.T. Model (Hear, Empathize, Apologize, Take Action) to diffuse customer complaints • Applied the TD banking benefits to advise customers on solutions to better their banking experience Outbound: • Called customers to let them know about offers on their banking profile • Addressed any banking concerns that customers may have • Applied the TD banking benefits to advise customers on solutions to better their banking experience