Experience

Inpsyde GmbH

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Support Specialist

  • Apr 2023 - Present

  - Using Jira and confluence to resolve client feedback and quality assurance tickets - Creating Gap Analysis presentations to determine the scope of migration projects - Recreating and Migrating websites into Wordpress - Using Screaming frog SEO spider to crawl websites and create a list of webpages that need to be migrated - Creating change logs on spreadsheets to report to clients - Completing training and onboarding to improve as a support specialist - Using Jira and confluence to resolve client feedback and quality assurance tickets - Creating Gap Analysis presentations to determine the scope of migration projects - Recreating and Migrating websites into Wordpress - Using Screaming frog SEO spider to crawl websites and create a list of webpages that need to be migrated - Creating change logs on spreadsheets to report to clients - Completing training and onboarding to improve as a support specialist



Support Adventure

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Analyst

  • Aug 2022 - Apr 2023

  - Training and Supervising other helpdesk technicians on dispatch procedures. - Using Zendesk to manage IT tickets, properly closing ticketed issues catering to a large client user base. - Maintaining and cataloging history records and internal documentation related to client interactions. - Resolving a diverse range of technical issues for clients in multiple different time zones. - Leveraging data-driven monitoring systems to identify and resolve potential issue. - Performing password resets and user account creation and recovery for clients. - On boarding and off boarding staff using MS 365, Mosyle, and IT Glue. - Resolving client network connection and VPN issues. - Answering voice calls from clients needing support. - Datto, Hyper-V & RDP Server management and maintenance. - Fresh Service Ticket resolution, and dispatching to external MSPs. - User creation, credential allocation, on-boarding and off-boarding. Show less



Telecom Namibia

• Namibia
• Telecommunications
• 1 - 100 Employee

• Website Design/ IT Helpdesk

  • Feb 2020 - Feb 2021

  - Installed and maintained approved software for various devices. - Interpreted and explained IT regulations/policies to staff. - Handled software & hardware tickets through Outlook. - Designed websites' front end & managed back end. - Built and oversaw content management systems. - Designed websites front end & managed back end. - Managed & updated www.Telecom.na. - Installed and maintained approved software for various devices. - Interpreted and explained IT regulations/policies to staff. - Handled software & hardware tickets through Outlook. - Designed websites' front end & managed back end. - Built and oversaw content management systems. - Designed websites front end & managed back end. - Managed & updated www.Telecom.na.



Quantum House

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Software Programmer

  • Nov 2019 - Feb 2020

  - In charge of developing functions for a traffic control program in association with Namibia’s Road Authority. - Part of a team that created a model that combines hardware & software which represented system functionality. - In charge of developing functions for a traffic control program in association with Namibia’s Road Authority. - Part of a team that created a model that combines hardware & software which represented system functionality.



Space Dimensions Advertising Agency

• Namibia
• Advertising Services
• 1 - 100 Employee

• Graphic Designer & Videographer

  • Sep 2017 - Dec 2017

  - Led creative direction & conducted market research for a national radio campaign designed to increase brand awareness - Oversaw the strategy & execution of a commercial to help the Ministry of Health increase awareness of human trafficking - Filmed & produced a documentary on entrepreneurship for the Ministry of Education, Arts, & Culture - Responsibilities included: Conducting surveys, voice acting, creative strategy, copywriting, storyboarding, producing, editing, & pitching Show less



BLINKPOOL LTD.

• Software Development

• Market Maker

  • Dec 2016 - May 2017

  - Hosted competitive e-sports gaming show & consistently maintained the highest viewership on the network - Managed an online casino with 300+ bets per week as well as moderated community of 300+ people by creating engaging content, fostering a nurturing environment. - Hosted competitive e-sports gaming show & consistently maintained the highest viewership on the network - Managed an online casino with 300+ bets per week as well as moderated community of 300+ people by creating engaging content, fostering a nurturing environment.



Vosges Haut-Chocolat

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Salesperson

  • May 2014 - Sep 2016

  - Generated $54,880 in company revenue, consistently exceeded daily sales quota by 75%, & led company in sales - Deeply versed in the history, ingredients, taste profiles, & cacao potency of gourmet chocolate - Studied client needs & desires to help them discover new & interesting experiences - Generated $54,880 in company revenue, consistently exceeded daily sales quota by 75%, & led company in sales - Deeply versed in the history, ingredients, taste profiles, & cacao potency of gourmet chocolate - Studied client needs & desires to help them discover new & interesting experiences



CHARTER ROAD PRODUCTIONS INCORPORATED

• United States

• Character Animator

  • Sep 2015 - Dec 2015

  - Designed animations for Season 1 of Charity Road, a kids TV show on PBS New York - Created stock animation footage for advertising campaigns & commercials - Used Python scripts & Mel scripts to create tools that improved the animation workflow - Designed animations for Season 1 of Charity Road, a kids TV show on PBS New York - Created stock animation footage for advertising campaigns & commercials - Used Python scripts & Mel scripts to create tools that improved the animation workflow



ARCONYX ANIMATION STUDIOS, LLC

• United States
• Movies, Videos, and Sound

• Remote Animator

  • Mar 2013 - Jun 2015

  - Created the animations for 2 movie trailers & a campaign that raised $50,246 in 1 month (170% of goal) - Animated Characters in Picked and The Little Painter. - Created the animations for 2 movie trailers & a campaign that raised $50,246 in 1 month (170% of goal) - Animated Characters in Picked and The Little Painter.



The STUDIO NYC

• United States
• Animation and Post-production
• 1 - 100 Employee

• Character Animation Intern

  • Sep 2012 - Dec 2012

  Cleaned and Animated motion capture data. Created facial and lip sync animation. Cleaned and Animated motion capture data. Created facial and lip sync animation.



Animation Mentor

• United States
• E-Learning Providers
• 1 - 100 Employee

• Student

  • 2010 - 2011

  Trained in the principles of character animation. Trained in the principles of character animation.