Director of Client Solutions

• Jun 2023 - Present

Director of Strategic Partnerships

• Jan 2023 - Present

Developing & executing the strategy for the organization's partnerships by identifying and developing relationship with new partners, as well as managing and growing existing partnerships. "Always focused on measurable good with maximum impact. " Developing & executing the strategy for the organization's partnerships by identifying and developing relationship with new partners, as well as managing and growing existing partnerships. "Always focused on measurable good with maximum impact. "

Founder & CEO

• Oct 2022 - Present

As a Strategist & Diversity consultant, I help organizations assess, design and facilitate programs focused on achieving their operational goals and/or evaluating their DE&I for employee and leadership development. My specialty is working with Employee Resource Groups to: align with corporate goals, impact corporate responsibility, and impact the bottom-line with maximum ROI. I assist ERG/BRG groups identify award nomination opportunities to catapult their groups visibility and impact. Some of the initial intake tasks include: -Undertaking short-term or long-term projects to address a variety of issues and needs, with satisfactory results -Meeting with management or appropriate staff to understand their requirements and establish implementation and metrics for the requirements -Using interviews, surveys etc. to collect necessary data I help individuals achieve growth goals through focused career and personal coaching. Show less

National President

• Jul 2020 - Oct 2022

A responsible President with a demonstrated versatility in adapting to the demands of the organizational needs. Has valuable experience in team leadership and opertional growth. Specialize in problem identification, needs analysis, and the development of value propositions that deliver superior partner and member experiences. I have continually strived for excellence and demonstrated professionalism throughout my career. -Best Overall 2021 National Excellence In Action AT&T Employee Group Initiative -USHCC Top ERG 2021 -USHCC Top 5 ERGs 2020 -LatinaStyle Top 15 ERG 2020 Show less

Strategic Account Lead | Global Business

• Jan 2019 - Oct 2022

• Manage a $25M customer portfolio • Go-to-Market Sales Strategy • Utilize financial data and analytics in strategic decision making to meet clients’ ROI and budget requirements • Directed client marketing operations and programs to ensure bottom-line success • Create customized solutions improving clients’ operations efficiency and growth strategy to retain clients • Manage a $25M customer portfolio • Go-to-Market Sales Strategy • Utilize financial data and analytics in strategic decision making to meet clients’ ROI and budget requirements • Directed client marketing operations and programs to ensure bottom-line success • Create customized solutions improving clients’ operations efficiency and growth strategy to retain clients

Client Solutions Executive II

• Jun 2013 - Jan 2018

• Managed a portfolio of 62 accounts consistently exceeding monthly objectives. • Organized joint sales calls with current customers and outside vendors. • Trained peers and management team on internal system supports and implementation plans. • Maintained a central database of key contacts, risk ratings, financial impact and key issues. • Built client relationships by acting as the liaison between the customer service and sales teams. • Managed a portfolio of 62 accounts consistently exceeding monthly objectives. • Organized joint sales calls with current customers and outside vendors. • Trained peers and management team on internal system supports and implementation plans. • Maintained a central database of key contacts, risk ratings, financial impact and key issues. • Built client relationships by acting as the liaison between the customer service and sales teams.

Account Manager National Business Markets

• Jun 2011 - Apr 2013

Service Representative: GEM Accounts

• Jun 1996 - Jun 2011

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Recipient of multiple positive reviews acknowledging dedication to excellent customer service. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Routinely answered customer questions regarding merchandise and pricing. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. • Developed reputation as an efficient service provider with high levels of accuracy. Show less