Production Specialist

• Aug 2023 - Present

Music Producer

• Jul 2009 - Present

Writing, producing, mixing, and mastering tracks start to finish using FL Studio. Tracks played on BBC Radio 1 and at Ultra Music Festival, among others. 1 million+ combined plays on SoundCloud/YouTube. Writing, producing, mixing, and mastering tracks start to finish using FL Studio. Tracks played on BBC Radio 1 and at Ultra Music Festival, among others. 1 million+ combined plays on SoundCloud/YouTube.

Copywriter

• Oct 2021 - Jul 2023

Writing information-dense copy for 60+ products weekly, maintaining Bespoke Post's relaxed-yet-authoritative voice on outdoor gear, tech, and more. Crafting and A/B testing copy and subject lines for all marketing emails and newsletters, taking a 25% average open rate for Bespoke Post members in 2021 to 50% in 2023. Pitching and writing SEO-forward articles for the “Field Guide,” Bespoke Post's lifestyle blog. Developed new Asana process for email projects and laid out guidelines for product feature copy. Managed social media presence September '21 through December '21 while company worked to fill the role permanently. Show less

Customer Experience Team Lead

• Apr 2020 - Sep 2021

Put forth initiatives to streamline team workflow, created and maintained guides for training new agents, and created data reports on key metrics. Trained and managed 10 agents based in Ohio, QAing their tickets, and giving feedback in weekly 1:1 video meetings to maintain efficient, high-quality customer care.

Customer Experience Analyst

• Apr 2018 - Apr 2020

Ensured customer satisfaction over phone, email, chat, and text. Achieved highestcustomer retention rate on team of 14, spearheaded product collaboration withprevious employer Greenpoint Beer, and produced music for ads on social media.

Assistant Director, Sales and Distribution

• May 2017 - Feb 2018

Responsible for opening and retaining accounts, marketing, invoicing and billing, warehouse inventory, and delivery of product. Represented brewery at craft beer events and on social media, and organized 90-person private promotional event. Responsible for opening and retaining accounts, marketing, invoicing and billing, warehouse inventory, and delivery of product. Represented brewery at craft beer events and on social media, and organized 90-person private promotional event.

Sound Designer (Contract)

• Dec 2016 - Jan 2017

Chief sound designer for virtual reality advertising experience. Sample available upon request. Chief sound designer for virtual reality advertising experience. Sample available upon request.

Artist Relations Intern/Sales Representative

• May 2015 - Dec 2016

Outreach to musicians and venues through email and in person for purchase and/or endorsement of custom-fit earplugs and in-ear monitors, along with administrative, social media, data entry, invoicing, and customer service duties. Organized ticket and earplug giveaway with well-known artist Paul van Dyk. Outreach to musicians and venues through email and in person for purchase and/or endorsement of custom-fit earplugs and in-ear monitors, along with administrative, social media, data entry, invoicing, and customer service duties. Organized ticket and earplug giveaway with well-known artist Paul van Dyk.