Thea Marielle Acuña
Information Technology Service Desk at Thakral One- Claim this Profile
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Experience
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Thakral One
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Singapore
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IT Services and IT Consulting
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400 - 500 Employee
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Information Technology Service Desk
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Jul 2022 - Present
AWS Cloudwatch, Prometheus, Grafana, Confluent, Elastic, Druid, Cloudera CDP •Monitors applications and infrastructures hosted in an AWS cloud environment including capacity/utilization via the identified monitors tools. • Perform daily monitoring of the servers, capacity/utilization cloud and applications to ensure fill availability and optimum performance. • Utilize software tools and logs to monitor network and system health. • Performs regular health check of the systems/environment • Creating tickets via SNOW and Arrow Portal Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Mulesoft Developer
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Feb 2021 - Aug 2022
• Experience in Mulesoft Technology Web Services, been part of the development team • API development and coordinating with the onshore counterpart regarding on the design implementation that needs to execute • Perform testing API's using Postman, WinSCP, SoapUI and experienced in debugging using Anypoint Platform • Attending daily scrum • Perform API deployments using anypoint platform via runtime manager • Perform support of API's by checking the realtime logs • Experience in Mulesoft Technology Web Services, been part of the development team • API development and coordinating with the onshore counterpart regarding on the design implementation that needs to execute • Perform testing API's using Postman, WinSCP, SoapUI and experienced in debugging using Anypoint Platform • Attending daily scrum • Perform API deployments using anypoint platform via runtime manager • Perform support of API's by checking the realtime logs
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Production Support Analyst
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Feb 2019 - Feb 2021
• Creating tasks and changes using ITSM tool • Monitoring tickets and backlogs that the user/customer creative via ITSM tool • Creating tickets using HP Service Manager • Addressing user request • Monitoring of jobs using Control-M • Performing Level 2 Support by checking application logs on Unix/Linux servers using SQL scripts on Oracle databases • Creating tasks and changes using ITSM tool • Monitoring tickets and backlogs that the user/customer creative via ITSM tool • Creating tickets using HP Service Manager • Addressing user request • Monitoring of jobs using Control-M • Performing Level 2 Support by checking application logs on Unix/Linux servers using SQL scripts on Oracle databases
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Education
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Bulacan State University
Bachelor's degree, Computer Technology/Computer Systems Technology