Experience

Thakral One

• Singapore
• IT Services and IT Consulting
• 400 - 500 Employee

• Information Technology Service Desk

  • Jul 2022 - Present

  AWS Cloudwatch, Prometheus, Grafana, Confluent, Elastic, Druid, Cloudera CDP •Monitors applications and infrastructures hosted in an AWS cloud environment including capacity/utilization via the identified monitors tools. • Perform daily monitoring of the servers, capacity/utilization cloud and applications to ensure fill availability and optimum performance. • Utilize software tools and logs to monitor network and system health. • Performs regular health check of the systems/environment • Creating tickets via SNOW and Arrow Portal Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Mulesoft Developer

  • Feb 2021 - Aug 2022

  • Experience in Mulesoft Technology Web Services, been part of the development team • API development and coordinating with the onshore counterpart regarding on the design implementation that needs to execute • Perform testing API's using Postman, WinSCP, SoapUI and experienced in debugging using Anypoint Platform • Attending daily scrum • Perform API deployments using anypoint platform via runtime manager • Perform support of API's by checking the realtime logs • Experience in Mulesoft Technology Web Services, been part of the development team • API development and coordinating with the onshore counterpart regarding on the design implementation that needs to execute • Perform testing API's using Postman, WinSCP, SoapUI and experienced in debugging using Anypoint Platform • Attending daily scrum • Perform API deployments using anypoint platform via runtime manager • Perform support of API's by checking the realtime logs



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Production Support Analyst

  • Feb 2019 - Feb 2021

  • Creating tasks and changes using ITSM tool • Monitoring tickets and backlogs that the user/customer creative via ITSM tool • Creating tickets using HP Service Manager • Addressing user request • Monitoring of jobs using Control-M • Performing Level 2 Support by checking application logs on Unix/Linux servers using SQL scripts on Oracle databases • Creating tasks and changes using ITSM tool • Monitoring tickets and backlogs that the user/customer creative via ITSM tool • Creating tickets using HP Service Manager • Addressing user request • Monitoring of jobs using Control-M • Performing Level 2 Support by checking application logs on Unix/Linux servers using SQL scripts on Oracle databases