The Yen Cao

Unit Assessor at The Hotel School Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area
Languages
  • English Native or bilingual proficiency

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5.0

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If I could describe Yen in three simple terms, Yen is a higher achiever, driven, and dependable. I had the pleasure of studying as well as working alongside Yen for almost 5 years. Throughout the years, Yen has demonstrated her ability to take strong initiative and juggle a multitude of tasks simultaneously in a productive and effective manner and still consistently achieve positive results. Yen is a life-long learner who is endlessly curious about diverse matters and will strive to develop and excel in the subject. Through all the challenges I observed her face, she maintains an optimistic, open and exploratory personality with the strong capability to take measured risks, overcome and adapt effectively. She is a kind-hearted individual that continually takes time to ensure others around her feel supported and valued through assisting and guiding everyone in their tasks and concerns. Alongside her nurturing nature, she excels in analytical and observation skills. She is capable of pinpointing areas of weakness and improvement, deliberate creatively and outside the box, and thus enabling her to develop and implement effective strategic plans that will assist in guiding herself and others. As a professional leader who goes beyond her roles and takes on challenges willingly, Yen earns my highest recommendation.

Eva Rodiers

Yen and I met while studying our masters in International Tourism and Hotel Management at Southern Cross University. Yen is not only an extremely intelligent individual, but also a very hard worker. I have never met a student with such dedication to achieving results. She is very goal-oriented; she knows what she wants and does everything in her power to make what she wants come about. During our studies, many fellow students turned to her for advice on how to tackle difficult assignments. She never disappointed them! For all the above reasons, I one hundred per cent recommend Yen as a professional.

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Credentials

  • Agorapulse (Social Media Marketing Management) Certification
    Agorapulse
    Oct, 2021
    - Nov, 2024
  • Mailchimp Foundations
    Mailchimp
    Oct, 2021
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google Digital Garage
    Oct, 2021
    - Nov, 2024
  • Barry Poole Memorial Prize (Highest Grade Point Average across Hotel, Tourism and Hospitality Courses)
    Southern Cross University
    Oct, 2019
    - Nov, 2024
  • Top 15% in Academic Studies
    Golden Key International Honour Society
    Jan, 2016
    - Nov, 2024
  • Working With Children Check
    Service NSW
    Nov, 2019
    - Nov, 2024

Experience

    • Australia
    • Higher Education
    • 1 - 100 Employee
    • Unit Assessor
      • Feb 2022 - Present

    • Unit Content Writer
      • Sep 2021 - Present

      • Leading the re-write project for the Undergraduate unit “Introduction to Professional Practice”.• Responsibilities include Development of subject content, lesson plans, study guide, assessments, lecture recordings, self-access materials.

    • Academic Lecturer
      • Mar 2021 - Present

      • Taught for The Hotel School’s Bachelor of Business in Hotel Management as well as Master of International Tourism and Hotel Management.• Educated students in areas such as Competitive Strategy, Marketing Principles, Facility and Risk Management, Research for Business, Professional Practice, Sustainable Management, Festival and Special Events Planning, Production Management for Conventions and Events, and Food and Beverage Operations.• Facilitating up-to-date fundamental theoretical concepts based on the department’s curriculum.• Developing weekly teaching material and lesson plans.• Undertaking additional academic research to enhance students’ learning experience.• Providing guidance pertaining to Academic Writing, Career Development and Soft Skills.• Grading assessments based on provided rubric/criteria.• Providing consultation session for students who seek further assistance with units’ contents.• Corresponding with Industry Leaders to produce relevant workshops beneficial for students’ career progression.• Administration Duties including email and phone correspondence as well as Blackboard site updating.

    • Academic Tutorial Teacher
      • Nov 2019 - Present

    • United States
    • Higher Education
    • 700 & Above Employee
    • Front Lines Associate
      • Nov 2021 - Jul 2022

    • Australia
    • Investment Management
    • 1 - 100 Employee
    • Global Student Ambassador
      • Feb 2015 - Feb 2022

      GSA Program - Mulpha Education Group • Copywriting, scheduling and publishing for the institution's social media platform. GSA Program - Mulpha Education Group • Copywriting, scheduling and publishing for the institution's social media platform.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Concierge
      • Nov 2019 - Jan 2020

      • Facilitating recommendations and directing clients to suitable entertainment and food & beverage facilities based on stated criteria, requests and expectations. • Arranged and managed reservations pertaining to clients’ requests including limousines, dining, floral arrangements, spa and beauty treatments etc. • Constructing comprehensive itineraries for clients’ stay. • Assisting in the resolution of client’s third-party disputes including flight itineraries. • Correspondence with third-party companies to fulfill clients’ needs and manage clients’ expectations. • Preparation of invoices for third-party companies. • Development of marketing materials for significant upcoming events. • Administration duties including managing email/phone inquiries and development of newsletters.

    • Australia
    • Hotels and Motels
    • 300 - 400 Employee
    • Guest Service Agent
      • Aug 2017 - Jun 2018

      • Streamlined check-in and check-out process to decrease wait times and increase customer satisfaction. • Maintained consistent positive customer feedback. • Answered guests’ inquiries and provided information via phone, email, and in-person regarding hotel services, amenities, and surrounding facilities. • Communicated corporate companies and third-party booking sites regarding group bookings, alterations, and discrepancies. • Followed up deposits, fees and payments. • Investigated guest challenges and sources of dissatisfaction to offer timely resolutions. • Trained new and incoming employees. • Assisted Duty Managers in managerial responsibilities.

    • Front Office Receptionist
      • Dec 2015 - May 2016

    • Australia
    • Retail
    • 700 & Above Employee
    • Retail Assistant
      • 2012 - 2012

Education

  • The Hotel School Australia
    Master of International Tourism and Hotel Management, Grade Point Average: 6.67 (High Distinction)
    2018 - 2019
  • The Hotel School Australia
    Bachelor of Business in Hotel Management, Grade Point Average: 5.68 (Distinction)
    2015 - 2017

Community

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