Experience

Glendale Community College

• United States
• Higher Education
• 700 & Above Employee

• Student Service Specialist

  • Aug 2022 - Present

  ➤ Analyzing and processing student Requests for Benefits to determine veteran educational benefits eligibility. ➤ Performing technical and complex VA student certifying official duties as well as processing VA eligibility applications. ➤ Providing general academic and career advisement and other related enrollment services to new and continuing students. ➤ Documenting each advising interaction while using effective time management to serve a large volume of students. ➤ Providing information to students and maintaining current knowledge of VA regulations and compliance policies. ➤ Understanding academic and pathway programs, student registration, and financial aid requirements and processes. ➤ Answering questions or providing information on graduation requirements, academic policies, and career services. ➤ Referring students to appropriate campus services when needed and participating in co-advising and individual advising. ➤ Providing unofficial transcript evaluations and communicating with students via instant messaging, email, and virtually. ➤ Resolving VA educational and benefits issues and concerns that have been escalated to external agencies or partners. ➤ Working with external federal and state approving agencies, internal leadership, and MCCCD sister college constituents.



Veterans Resource Center, Cerritos College

• Assistant Coordinator

  • Jan 2017 - Present

  ➤ Assisted with the management of veteran's resources for over 250 veterans and 100 family members every semester. ➤ Skillfully provided leadership to employees for administrative tasks, benefit processing, and pear mentorship programs. ➤ Maintained current and detailed knowledge of the impact of all federal and state legislations regarding veteran benefits. ➤ Served as a liaison between community nonprofits and higher education institutions in order to protect veteran interests. ➤ Actively engaged on local councils and committees that developed special programs for veterans and dependents. ➤ Exhibited sensitivity and understanding of diverse backgrounds in order to effectively assist all veteran students. ➤ Managed daily functions, event planning, and student information gathering as well as documented retention and filing. ➤ Collaborated with enrichment providers and local organizations to set up events and directly assisting veterans. ➤ Answered phones, filed paperwork, completed enrollment processes, greeted students, and organized events. ➤ Conducted confidential intake interviews for veterans seeking educational services and explored available options. ➤ Demonstrated organizational and time management skills including the ability to successfully manage multiple projects. ➤ Successfully fostered stellar business relationships with students to sustain effective resources and communication. ➤ Provided administrative support to veteran relations team members as well as other departmental staff and leaders.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Veteran

  • 2002 - 2015