Project Manager/Scrum Master

• Aug 2023 - Present

Project Manager

• Apr 2023 - Sep 2023

➤Successfully implemented project management practice for 3 simultaneous projects to improve the Microsoft Justice Reform Initiative’s general business processes ➤Conduct user experience interviews to capture current state, future state and pain points to optimize and increase usage of Microsoft Bill of Materials from minimal to 100% usage ➤Synthesized user experience interviews into strategic recommendations and user journey maps ➤Manage and implement document control process in internal JRI sharepoint site ➤Lead efforts for risk/issue mitigation via planning and implementing mitigation strategies ➤Lead efforts to gather requirements and document requirements in project charter and MS Project ➤Draft and implement RACI-D Matrix to align stakeholders as well as provide source of truth for project sizing, phase definitions, artifacts involved in each phase & glossary of terms ➤Created performance dashboard to measure success metrics and track improvement areas to continuously improve engagement rate by 15% each quarter ➤Automated flows between Microsoft technology to streamline processes ➤Assisted team members with Microsoft internal sharepoint site update Show less

Project Manager

• May 2022 - Dec 2022

➤ Successfully delivered 4 simultaneous projects to optimize/improve the global employee experience. ➤ Prioritized work to be in alignment with long-term roadmap vision to balance impact, costs, resourcing, and risks. ➤ Led cross-functional teams in deploying Microsoft Office 365 across 10 departments impacting over 1,300 employees. ➤ Implemented project management workbook/practices to deliver all projects on time and within budget constraints. ➤ Collaborated with Save The Children Global product management teams to produce focus group interview questions. ➤ Communicated current state, user pain points, future state, and task prioritization resulting in tripling business value. ➤ Effectively managed critical path activities and provided timely status/reporting to stakeholders and project teams. ➤ Monitored risk and issue management to alert project team leadership to endangered, missed, or conflicting milestones. ➤ Led cross-functional teams in daily standups, sprint reviews, sprint retrospectives, and sprint planning meetings. ➤ Defined project scope in collaboration with senior management and supported product owner in backlog refinement. Show less

Project Manager

• Sep 2021 - Mar 2022

➤ Managed and delivered 6 national research projects impacting over 5,000 community residents across the United States. ➤ Oversaw key projects including Experiments & Interventions, Men & Masculinities, Survivor Leadership, and Healing the Harm. ➤ Guided brainstorming and innovation while continually identifying and driving opportunities for process improvement. ➤ Supervised and directed redesign of the ecosystem website that cut time searching for relevant information by over 50%. ➤ Led initiative to define KPIs, monitor KPI governance, and ensure adherence to achieve 10% MoM client growth rate. ➤ Successfully drove intra- and cross-team projects from inception through monitoring, release, and final delivery. ➤ Effectively documented and broke down requirements for projects resulting in team alignment and quality deliverables. ➤ Interacted effectively with colleagues at all levels of the organization including senior internal and external personnel. Show less

Project Manager

• Aug 2020 - Aug 2021

➤ Led cross-functional teams in the delivery and management of a Food For All (FFA) community engagement project. ➤ Reduced the number of help tickets in the Food For All app while increasing the number of residents who use the app. ➤ Guided work of technical teams, articulated project goals and scope, and translated business needs into technical terms. ➤ Managed the project schedule using Jira including developing key milestones, critical path, and interdependencies. ➤ Developed processes to identify, escalate, and resolve issues and to align stakeholders with project process requirements. ➤ Enhanced the overall app user experience to impact more than 100 community residents and doubling business value. ➤ Provided leadership and oversight for Food For All project governance using defined project governance best practices. ➤ Led teams to increase Clarkston community use of app from 20% to 97% while reducing monthly help tickets by 95%. ➤ Identified and defined criteria for project success and deliverable acceptance resulting in timely final project delivery. ➤ Facilitated meetings with stakeholders to obtain alignment on project goals and vision as well as specific project tactics. ➤ Prepared detailed work breakdown structure (WBS) and instilled shared accountability for achieving project milestones. Show less

Project Manager

• Jan 2016 - Jul 2020

➤ Led delivery and management of 3 community engagement projects impacting over 300 community residents in GA. ➤ Served as Business and Technology Project Manager and supported the implementation of strategic communications. ➤ Led cross functional teams in increasing LGBTQ youth utilization of the SPARK RJ NOW app from 15% to over 75%. ➤ Drove efforts to craft project charter, gathered requirements, developed project roadmap, and created schedules. ➤ Managed teams in sprint reviews, sprint retrospective, sprint planning meetings, and documented lessons learned. ➤ Supported technical teams in the removal of impediments as well as reduced the number of help tickets by 89%. ➤ Led high-profile initiatives while partnering cross-divisionally with leadership and other organizational business units. ➤ Leveraged skills in strategic thinking, cross-divisional coordination, process improvement, and project management. ➤ Generated weekly project status reports including key issues, risks, mitigation strategies, and milestone completion. ➤ Led meetings with clearly written agendas, desired outcomes, action items, and next steps to execute on strategy. Show less