Experience

Thavorn Hotels & Resorts

• Thailand
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Aug 2022 - Present

  215 Keys Rooms -Assigning and overseeing daily task completion -Monitoring employee performance -Ensuring a safe, clean and positive environment -Enforcing company policies and procedures -Responding to customer queries -Training employees -Check in with employees regularly to determine satisfaction -Address customer issues and complaints -Handling customer and employee issues -Oversee preparation of daily summary reports 215 Keys Rooms -Assigning and overseeing daily task completion -Monitoring employee performance -Ensuring a safe, clean and positive environment -Enforcing company policies and procedures -Responding to customer queries -Training employees -Check in with employees regularly to determine satisfaction -Address customer issues and complaints -Handling customer and employee issues -Oversee preparation of daily summary reports



The Village Coconut Island

• Thailand
• Travel Arrangements
• 1 - 100 Employee

• Senior GSA Supervisor

  • Jul 2019 - Aug 2022

  236 Keys Rooms-Perform as an assistant of the manager on duty, a group coordinator and room controller. Do pre block rooms for the next arrivals. Allocate rooms for arrival groups. Handle guest complaints. Plan the training all the guest service agent. Coach the entire guest service agent about the new information concerned with the hotel.

• Guest Service Agent

  • Aug 2015 - Jul 2019