Experience

Westbourne Grammar School

• Australia
• Education Administration Programs
• 100 - 200 Employee

• Service Desk, AV and Print Technician

  • Mar 2020 - Present



Centorrino Technologies

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Embedded Support Officer at Braemar College

  • Apr 2019 - Mar 2020

  Provided consistently positive outcomes as a Level 1-2 Helpdesk Support to over 800 staff and students on a broad range of IT issues. • Strategic and experienced problem-solving with face-to-face, email, telephone and remote desktop solutions • The first point of contact for all staff and students enquiries and requests and to log, resolve, track and /or escalate staff and students problems to higher levels of technical support • Successfully facilitated prompt query resolution for network users • Reliable Level 1-2 Helpdesk support role as a valued IT Embedded Support team member. • Application testing, packaging and deployment using SCCM • Troubleshoot AD domain trust issues, file permissions and ADFS issues. • Provide Support for Windows and Mac operating systems, troubleshoot technical issues on Desktop Machines, Windows Laptops, MacBook’s, IPads. • Build new machines for users, setup user account in AD and create mail boxes in Exchange. Manage staff and student Google account, Microsoft account and adobe creative account. • Proficient in providing Windows Desktop Maintenance and Support across the following platforms: o Microsoft Windows XP, Windows 7, Windows10 o Microsoft Office 2010, 2013, 2016 and office 365. o Mac OSX Leopard to Mojave • Client PC Roll-outs and Remote Desktop Support • Domain Server and Active Directory Support along with Administering Network Peripherals • Telecommunications support including Apple devices (iPad, iPhone) • Experience with using Apple school manager and JAMF • Experience with using SEQTA and Caremonkey



The Royal Women's Hospital

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Service Delivery Officer

  • Jun 2018 - Apr 2019

  Provided consistently positive outcomes as a Level 1-2 Helpdesk Support to hospital staffs. Provided consistently positive outcomes as a Level 1-2 Helpdesk Support to hospital staffs.



Macmillan Science and Education Australia, South Yarra, VIC

• IT Helpdesk Technician

  • Nov 2008 - Feb 2018

  • Provided consistently positive outcomes as a Level 1-2 Helpdesk Support to over 120 staff on a broad range of IT issues. • Strategic and experienced problem-solving with face-to-face, email, telephone and remote desktop solutions • The first point of contact for all staff enquiries and requests and to log, resolve, track and /or escalate staff problems to higher levels of technical support • Successfully facilitated prompt query resolution for network users • Reliable Level 1-2 Helpdesk support role as a valued IT Desktop Support team member. • Key team member in generating innovative system documentation for new ITIL procedures within specified time frames • Application testing, packaging and deployment using SCCM • Troubleshoot AD domain trust issues, file permissions and ADFS issues. • Provide Support for Windows and Mac operating systems, troubleshoot technical issues on Desktop Machines, Windows Laptops, iMacs, MacBook’s, IPads and IPhones. • Build new machines for users, setup user account in AD and create mail boxes in Exchange • Confident understanding of Lotus Notes/Domino Administrations – current environment design 8.0 • Proficient in providing Windows Desktop Maintenance and Support across the following platforms: o Microsoft Windows XP, Windows 7, Windows10 o Microsoft Office 2010, 2013 and 2016. o Mac OSX 10.5 to 10.12 • Competent knowledge of TCP/IP Business Networking Infrastructures and providing assistance in System Administration • Client PC Roll-outs and Remote Desktop Support • Domain Server and Active Directory Support along with Administering Network Peripherals • Telecommunications support including Apple devices (iPad, iPhone) • User setup, maintenance and support of ShoreTel VOIP telephone systems



Macmillan Distribution Services

• Storeman

  • Nov 1992 - Nov 2008

  • Staff supervision with regular contact with management to ensure successful operation of the department. • Preparing and conducting meeting with staff and management • Staff roster preparation, allocating daily staff duties. • Staff supervision with regular contact with management to ensure successful operation of the department. • Preparing and conducting meeting with staff and management • Staff roster preparation, allocating daily staff duties.