Experience

South African Qualifications Authority

• South Africa
• Education Management
• 1 - 100 Employee

• Specialist: Verifications

  • Dec 2022 - Present

• Assistant Director: Contact Centre

  • Nov 2017 - Sep 2023

  Monitoring and guiding the daily processes which provide for the receipt, processing and resolution of client enquiries: Telephone, E-mail and Social Media enquiries.Ensuring effective links with and quality service to other functions in the directorate and in the organization Coordination of administrative functions and responsibilities in the Contact CentreEnsuring the necessary infrastructure for the unit to deliver on objectives within the required frameworkOverseeing the availability and responsible use of material resourcesRender human resource supervision and oversee the optimised utilisation of the human resources available to the unitOversee the on-going development of staff in line with PDPs and career pathsRespond to, resolve, analyse and report on formal complaints/complimentsEnsure excellent customer service Show less

• Administrative Officer: Contact Centre

  • Sep 2010 - Oct 2017

  Ensuring prompt and professional responses to incoming telephone calls received on the contact centre lineEvaluate client needs and facilitate these by providing relevant and accurate information while proactively managing expectationsEnsure follow up of enquiries and the resolution of issues in an amicable and efficient wayShare ownership for continuous improvement of the service by soliciting and reporting feedback on client experiencesEnsure prompt and high quality responses to e-mail enquiries received in the directorate e-mailboxes Show less



Yellow Rose Events & Catering

• Owner

  • Jan 2007 - Sep 2017

  I am the managing director of yellow rose, a vibrant proudly SA company. we offer catering services (corporate, wedding, private function, etc), catering equipment hire and hospitality training. we currently operate around JHB and PTA. I am the managing director of yellow rose, a vibrant proudly SA company. we offer catering services (corporate, wedding, private function, etc), catering equipment hire and hospitality training. we currently operate around JHB and PTA.



Thusong Training and Skills Development

• City of Johannesburg, Gauteng, South Africa

• Training Manager

  • Mar 2008 - Mar 2010

  • Responsible for module development, planning, conducting and evaluating training • Planning and preparation of workshops, managing filing systems and general youth development • Supervision of operations, stocktaking, cash-up and inventory control in the training restaurant • Managing of the training programme and training Restaurant • Responsible for module development, planning, conducting and evaluating training • Planning and preparation of workshops, managing filing systems and general youth development • Supervision of operations, stocktaking, cash-up and inventory control in the training restaurant • Managing of the training programme and training Restaurant



SOUTH AFRICAN NATIONAL TAXI COUNCIL

• South Africa

• Personal Assistant To The President

  • Nov 2006 - Feb 2008

  • Administration tasks and managing the diary of the SANTACO President. • Managing filing systems • Coordination logistics and travelling arrangements. • Receiving and responding to correspondences. • Stationery, inventory control, recording of minutes and typing of reports. • Performed a wide range of general office functions. • Administration tasks and managing the diary of the SANTACO President. • Managing filing systems • Coordination logistics and travelling arrangements. • Receiving and responding to correspondences. • Stationery, inventory control, recording of minutes and typing of reports. • Performed a wide range of general office functions.