Experience

Presence Customer eXperience Management

• France
• Market Research
• 1 - 100 Employee

• International Automotive Consultant en CX

  • Jan 2023 - Present

  Île-de-France, France We are a renowned Customer eXperience (CX) specialist, helping you measure, analyse and manage the quality of customer experience throughout your physical and digital network. Our 50 years of expertise, providing innovative solutions for a 360 °evaluation of your CX ecosystem ensure you make a difference. We are proud to be partnering with some of the most dynamic French and international companies on the market. We work actively with them to enhance customer experience throughout… Show more We are a renowned Customer eXperience (CX) specialist, helping you measure, analyse and manage the quality of customer experience throughout your physical and digital network. Our 50 years of expertise, providing innovative solutions for a 360 °evaluation of your CX ecosystem ensure you make a difference. We are proud to be partnering with some of the most dynamic French and international companies on the market. We work actively with them to enhance customer experience throughout their organisations. Our know-how and multi-sector expertise (automotive, retail, finance, luxury, health, beauty, fashion, food, mobility...) enable us to provide the best solutions for rapid and sustainable success. Bearing in mind the uniqueness of your brand and the uniqueness of your customer experience, our specialists work alongside you to build the best system, finely mixing the appropriate methodologies: audit, mystery shopping, customer opinions, NPS customer satisfaction, team survey. KPIs and reports we deliver, bring you a neutral and impartial view of your network's services and the performance of your teams. We also study your main competitors, to benchmark best practices in your sector or identify areas of differentiation that will make your brand experience absolutely unique. The intuitive online reporting we provide, offers your managers the opportunity to build their action plans and drive your teams towards Excellence. This ad hoc, innovative and reliable system is a unique tool to guide, motivate and create emulation. Combining quantifiable indicators with in-depth analysis and recommendations, PRESENCE helps you to identify your strengths and your opportunities of improvement in order to make you stand out. Show less



Les Logis de Marcoussis

• France
• Hospitality

• Business Owner

  • Oct 2020 - Present

  Marcoussis, Île-de-France, France Since 2020 I run my own family business of vacation rental homes leslogisdemarcoussis.com as a side job.



Commodities Engineering

• Switzerland
• Information Technology & Services
• 1 - 100 Employee

• Sales And Marketing Director

  • Feb 2021 - Aug 2021

  Plan-les-Ouates, Geneva, Switzerland Build and implement the Go-to-Market strategy and prepare for Private Equity fund raising: • Inbound Marketing: create the GTM plan with a content-to-channel approach in line with the segmentation • Define and implement the CRM-strategy and deploy the Hubspot – ecosystem • Outbound client acquisition strategy: channel mix, pricing strategy, product right sizing



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Forecast Manager - Latin America Region

  • Dec 2019 - Sep 2020

  Le Plessis-Robinson, Île-de-France, France In charge of Latin America markets at the Global Distribution and Sales Forecast Division. • Sales forecast for the Mid-Term Plan of Groupe Renault • Assessment of future vehicle projects to determinate sales potential based on customer value analysis, market and industry forecasts, pricing and product strategy comparisons • Review and consistency check of monthly S&OP (short-term sales forecast) of LatAm Region, challenging the Operations teams on additional sales potential



Renault Sport Cars

• Head of Sales and Marketing - Europe Region

  • Jul 2017 - Dec 2019

  Les Ulis, Île-de-France, France In charge of the Renault Sport range’s commercial and marketing strategy including sales performance for all European markets (excl France), the key markets being: Germany, Spain, the UK, Switzerland, Portugal, Sweden, Poland, Belgium, Italy, Austria. Incentive programs to Dealers and NSCs, optimizing supply and stock coverage, monitoring Lead management KPIs, performing Mystery Shoppings in order to reach high level Customer Experience on all sales channels. Deployed a new Orders /… Show more In charge of the Renault Sport range’s commercial and marketing strategy including sales performance for all European markets (excl France), the key markets being: Germany, Spain, the UK, Switzerland, Portugal, Sweden, Poland, Belgium, Italy, Austria. Incentive programs to Dealers and NSCs, optimizing supply and stock coverage, monitoring Lead management KPIs, performing Mystery Shoppings in order to reach high level Customer Experience on all sales channels. Deployed a new Orders / Registrations / Invoicing / Stock reporting tool to in Europe Develop specialist Dealer Network, on-board new partners, implement standards and CI. Leverage S&OP analytics and market forecasts to leverage sales performance by improving stock coverage and supply. Show less



Renault Hungaria Kft.

• Commercial Operations Manager

  • May 2015 - Jun 2017

  Budapest Coordination of the roll-out of commercial and marketing action plans. Setting and monitoring of the monthly and yearly Sales and Quality targets for the Dealer Network in order to achieve Renault Hungary's global targets Managing the team of Zone Managers, and supervising Dealer Network Development I set up new Dealerships in Budapest to increase market coverage and sales efficiency I was in charge of the roll out of Renault Pro+ concept which is a range of cars/vans and… Show more Coordination of the roll-out of commercial and marketing action plans. Setting and monitoring of the monthly and yearly Sales and Quality targets for the Dealer Network in order to achieve Renault Hungary's global targets Managing the team of Zone Managers, and supervising Dealer Network Development I set up new Dealerships in Budapest to increase market coverage and sales efficiency I was in charge of the roll out of Renault Pro+ concept which is a range of cars/vans and services dedicated to business customers throughout a specialized network.

• Deputy Marketing Director

  • Oct 2013 - May 2015

  Budapest Defining the Hungarian sales and marketing strategy in accordance with the Group’s targets. Supervising all Marketing activities of Renault and Dacia brands: Pricing, Product, Advertising and Distribution. Overseeing Social Media presence and e-reputation, event-marketing (the World Series by Renault)

• Marketing Manager PC & LCV

  • Sep 2008 - Oct 2013



Renault Hungaria Kft.

• Sales Zone Manager

  • 2004 - 2006

• Product Manager LCV

  • 2001 - 2004



Euroman

• Stagiaire

  • 2000 - 2001