Experience

Clu

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Community Partnerships Executive

  • Aug 2023 - Present

  Clu is an Inclusive Recruitment Platform that connects employers to diverse talent at scale by breaking down systemic barriers to entry upheld by traditional hiring processes. We’ve built a vast network of over 120 education, employability and empowerment organisations that use Clu to get the people they support into meaningful, paid work. Using AI and behavioural psychology, Clu focuses on building job seeker confidence, prioritising the opportunities a job seeker stands the best chance of being hired for based on the skills they have and the skills an employer needs. Clu is a social enterprise on a mission to improve the economic mobility of 1 million people over the next five years. If you'd like to learn more, I'd love to connect: thaseen.akthar@getaclu.io Show less



Mainyard Studios

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Community Manager

  • Jul 2022 - Sep 2023

  Currently a community manager for two sites for Mainyard in London. Creating a vibrant atmosphere, where start ups, can grow, and ensure success within our buildings. - Currently managing more than 50+ start ups -Have managed to ensure retention deal sizes of upto £50k - Ensure occupancy maintains above 90% -Working with members to find ways to increase awareness and sales within there start ups. -Perform valuation analysis and financial modeling for prospective and on-going transactions -Ensuring to manage weekly sales funnels, and reviewing renewals for the team. -Having to maintain the enquiries email account, upkeep of office supplies, post and tours. Show less



Self-employed

• Thaseen Portfolio

  • Jun 2019 - Jun 2022

  Managing Louise from a 360 cycle. Meaning going through and creating TikTok videos and IG stories to engage with her audience. Outreach to brands weekly, and ensure her day rate increases by more than 150%. Within the time frame, I had ensured a 250% increase in views and engagements and more than 100,000 views across all platforms. Managing Louise from a 360 cycle. Meaning going through and creating TikTok videos and IG stories to engage with her audience. Outreach to brands weekly, and ensure her day rate increases by more than 150%. Within the time frame, I had ensured a 250% increase in views and engagements and more than 100,000 views across all platforms.



Weezy

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Partnerships and Customer Experience Lead

  • May 2021 - Apr 2022

  An on-demand grocery app, that can deliver to your door in 15 minutes. I had ensured to be a part of and lead the first CX team, whilst also ensuring to grow the brand awareness and increase sales via all forms of social media campaigns. -Building the first CX team of 6, and ensuring to build a brand language that best represents the ethos of Weezy. -Ensuring to produce discount codes, whilst keeping customer retention as the main focus. -The first 6 months produced a score of 90% Customer Happiness within the team. -Working with the content creators to create successful campaigns on all social media accounts. An increase of 35% of sales within the first 6 months of all partnerships and campaigns created. Show less



Westminster City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Income Officer

  • Oct 2020 - Jun 2021

  While working within the Local Government, alongside the central team of Westminster City Council; I have been responsible for overseeing the transition of tenants' rent accounts during the pandemic. As an income officer, dealing with complex financial situations, and managing the council’s expectations throughout has allowed me to expose my current skill set to a new degree and develop further. -Ensure tenants are making timely payments into their rent accounts. -Speaking to Universal Credit and Housing benefit, discussing the tenant’s situation, and working out how payment issues can be resolved. -Finding the best strategy for families affected by the Pandemic who can recover financially over the year. -Dealing with various types of tenant queries, and managing overall wellbeing of tenants within the city of Westminster. -Ensuring tenants had the right level of support from agencies regarding debt, rent arrears, and financial assistance. -Engaging with social workers, and agency partners to ensure the best strategy for the tenant to keep up with their payments without affecting household income drastically. -Ensuring rent targets are met by the council, and working out short and mid-term goals for improvement within the income area. Show less



Look After My Bills

• United Kingdom
• Utilities
• 1 - 100 Employee

• Sales and Customer Success

  • Jan 2020 - Oct 2020

  At Look After My Bills, I had gained large exposure on how a start-up had moved to a scale up, which has really increased my awareness of my B2C skills. Understanding consumer behaviour from a variety of demographics of customers has allowed me to develop methods which can increase retention and sales. -Speaking to customers over the phone, and resolving technical queries about their switch issues. -Ensuring all technical switches are run efficiently from both parties. Engaging with customers' problems in regard to signing up and website issues, and running this back to the development team. -Managing the relationship with customers in a cohesive manner to ensure high rated reviews on Trust Pilot and Facebook. -Specialising in the use of Fresh Desk for all customer-related needs. Show less