Tharindu Rajakaruna
IT Support Engineer - ICT and Cloud Solutions at EMTECH - Modern Technology Solutions- Claim this Profile
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English Professional working proficiency
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Sinhalese -
Topline Score
Bio
Credentials
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Sophos Firewall Certified Engineer V19.5
SophosMay, 2023- Nov, 2024
Experience
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EMTECH - Your Technology Innovation Partner
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United Arab Emirates
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IT Services and IT Consulting
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100 - 200 Employee
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IT Support Engineer - ICT and Cloud Solutions
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Nov 2022 - Present
Providing beneficial technical IT support and customer service to clients in system administration, network administration, ICT, cloud support, backup solutions, cybersecurity, and perform preventative maintenance of various PC hardware and software solutions for businesses. Providing on-site helpdesk support as an outsourced resident engineer to some of the biggest global corporations and familiarizing myself with many internationally recognized ticketing softwares and providing remote and on-site support as a dedicated engineer for multiple other organizations. Directly involved with the installation of corporate managed operating systems (Autopilot), servers, managed/unmanaged switches, firewalls, IP phones, and cloud/on-premises backup. Directly involved in the development of new processes and procedures to increase quality, efficiency, and cyber security. Installation and proficient administration with Windows Server Active Directory, Azure Active Directory, and Microsoft Office 365. Show less
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Institute of Policy Studies of Sri Lanka
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Sri Lanka
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Research Services
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1 - 100 Employee
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IT Support Specialist & Motion Graphic Designer
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Feb 2020 - Aug 2022
I was the IT Support Officer/ Network Admin and the Motion graphic designer. I was incharge of entering all new employees and exsisting employees to the Active Directory, with my knowledge of CISCO servers, VMware and VM virtualbox, Fortinet and Palo Alto Firewalls, WLAN Controllers, DHCP and LAN configurations. I was also in charge of end-user needs regarding IT matters from Windows and Linux to Microsoft Office 365, Zoom meetings to Endpoint Security. I created graphic design for the local publications and motion graphics for the web and youtube. Show less
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Wijeya Graphics
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Colombo District, Western, Sri Lanka
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Graphic Design IT Lecturer
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Jun 2016 - Nov 2019
I taught the adobe CC suite including photoshop, illustrator, Premiere Pro, Affter Effects, Dreamweaver to name a few. Additionally I taught Autodesk 3D products including computer hardware management and repair. I was the lead English lecturer in all 12 branches. I taught the adobe CC suite including photoshop, illustrator, Premiere Pro, Affter Effects, Dreamweaver to name a few. Additionally I taught Autodesk 3D products including computer hardware management and repair. I was the lead English lecturer in all 12 branches.
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A. R. Consultants
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Gampaha District, Western, Sri Lanka
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2D & 3D Architectural Draughtsman
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Jan 2013 - Jun 2016
Did Architectural designs in AutoCAD/ 3Ds Max Exterior Design/ Draughtsmanship by hand. Was in charge of all IT and customer related matters. Did Architectural designs in AutoCAD/ 3Ds Max Exterior Design/ Draughtsmanship by hand. Was in charge of all IT and customer related matters.
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Education
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2021 - 2022
Kingston University
Bachelor of Science (Hons) Computer Science (Network and Network Security), Computer Systems Networking and Software Engineering -
2020 -
ESOFT Metro Campus
Cisco CCNA Computer Systems Networking -
2013 - 2016
Wijeya Graphics
Higher Multimedia Diploma, Graphic Design, 3D Animation, Web design, IT Hardware, Photography & Production. -
2012 - 2012
National Institute of Business Management (NIBM)
Software Engineering -
2011 -
ESOFT Metro Campus
AutoCAD 2D Architecture. -
Sussex International College
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